OJK Opens Voice About Bank Victoria's Missing Customer Fund Of IDR 13.5 Billion

Illustration (Photo: Doc. Antara)

The Financial Services Authority (OJK) has opened its voice regarding the alleged loss of deposit funds belonging to PT Pool Advista Finance Tbk (POLA) amounting to Rp13.5 billion at Bank Victoria Syariah (BVS).

OJK Banking Supervision Chief Executive Dian Ediana Rae said OJK had received reports from banks and customers regarding incidents of embezzlement of customer funds by unscrupulous Bank employees.

Related to this, Dian conveyed that the OJK took the necessary steps in accordance with the provisions and encouraged the acceleration of the resolution of the problem by asking the Bank to resolve customer complaints in accordance with POJK No.6/POJK.07/2022 concerning Consumer Protection and the Community in the Financial Services Sector.

"Banks have committed to resolving the case in accordance with the POJK Consumer Protection and have reported the perpetrators to law enforcement officials, the process is still ongoing," he told VOI, Friday, January 5.

Dian hopes that the problems between banks and several customers are expected to be resolved soon after clarification, reconciliation and settlement agreements are made.

"Of course, in dealing with fraud cases like this, banks also cannot make payments just like that," he explained.

For information, PT Pool Advista Finance Tbk (POLA) is in conflict regarding deposits worth IDR 13.5 billion lost at PT Bank Victoria Syariah (BVS).

Meanwhile, the PATA placed a deposit of Rp. 13.5 billion, but when it was about to disburse the deposit, BVS stated that the deposit could not be disbursed because based on the data held by BVS, the savings claimed by Pool Advista were actually fairly unregistable or not recorded in the bank.