Affected By Train Accidents In Cicalengka, Passengers Get 100 Percent Refund If Cancel Tickets

KAI ticketing (photo: dock. Antara)

JAKARTA - PT Kereta Api Indonesia (Persero) Operational Area (Daop) 1 Jakarta said the train accident (KKA) in the Daop 2 Bandung area, between the Turangga train, the Surabaya Gubeng-Bandung relation with the Greater Bandung Line Commuter at kilometer 181+700 plots of roads between Haurpugur Station-Cicalengka Station, Friday (January 5, 2024) at 06.03 WIB had an impact on prospective passengers, especially departures from Jakarta.

The rail line between Haurpugur Cicalengka in the Daop 2 Bandung area is temporarily impassable due to the accident. KAI is currently trying to evacuate passengers on 2 trains who experienced the accident," said Daop 1 Jakarta Public Relations Manager, Ixfan Hendriwintoko in his official statement, Friday, January 5, 2024.

Ixfan said the trains from Daop 1 Jakarta that were affected were a number of relations with the disturbance from Jakarta to West Java and Central Java.

"From Daop 1 Jakarta which was affected by the disturbance, namely KA 252 and KA 256 Serayu, the Pasar Senen Purwokerto connection was engineered operating patterns by turning through Cikampek Cirebon Prujakan Prupuk Purwokerto. Meanwhile, KA 268 Cikurai Pasar Senen Garut PP relation was canceled," he explained.

Ixfan conveyed that in connection with the occurrence of road constraints on the Haurpugur - Cicalengka road plot, KAI provided compensation for delays in departure or delays in passenger trains.

In connection with the occurrence of road constraints on the Haurpugur-Cicalengka road plot. KAI provides compensation for delays in departure or delays in passenger trains as follows:

- In the event that the passenger intends to cancel his trip at the passenger departure station or in the middle of the trip due to the challenge of the road which causes delays in departure or delays in the passenger train, the Company returns a ticket fee of 100 percent outside of the message fee.

- In the event that there is a delay in train departures at passenger departure stations which is expected to last 1 hour or more and passengers intend to cancel their trip, the company will return ticket duties of 100 percent outside of the message fee.

- In the event that the passenger intends to cancel his trip because he refuses to use the train on another route / launch, the company returns a ticket fee of 100 percent outside of the message fee.

- In the event that the passenger destination station is not missed by the train with a rotating route, the company provides a mode of transportation as much as possible, if the continued mode is not provided, then the ticket fee is returned 100 percent outside the message fee. Ixfan conveyed that KAI Daop 1 Jakarta apologized for the disruption of train travel that occurred. The next effort from KAI is to carry out efforts to evacuate 2 train series and repair damaged rail lines.

"For KA-KA trips that will pass in the Haurpugur Cicalengka area, KAI will make efforts to engineer operating patterns in the form of rotating roads and diversion using other transportation," he said.