M-Banking BCA Errors During Salary Date, Managing Director: High Impact Of Transaction Traffic

Mobile Banking BCA (intermediate dock photo)

JAKARTA - The public has complained about a number of banking services belonging to PT Bank Central Asia Tbk that cannot be accessed, such as the BCA mobile, myBCA, and KlikBCA applications.

The complaint was submitted on X's social media channel. User V @rizkyapr ***** wrote "The first thing that was done when BCA's ranking was loading and couldn't be used for transactions.. Check X. Make sure that the only one who experienced this was me".

User @octhok** wrote "It's been suudzon, GK's goal is coming in. Open X-rame, it turns out that BCA error, BCA ranking is also error. I'm not alone".

President Director of BCA, Jahja Setiaatmadja when contacted by VOI said that currently M-Banking can be accessed again, while MyBCA is in the process of recovering.

"M-Banking is already running and MyBCA is also recovering soon," Jahja told VOI, Monday, September 25.

He explained that the disturbance occurred due to high transaction traffic on the payment date of the salary.

"On 25 and Mondays, salary payment days. On Mondays there are usually accumulated transactions on Saturdays and Sundays," said Jahja.

Meanwhile, BCA's EVP Corporate Communication & Social Responsibility Hera F Haryn apologized for the obstacles experienced by customers.

"Currently the system has returned to normal operations. Customers can transact with the BCA mobile application, myBCA, KlikBCA (internet banking) normally. We apologize for the inconvenience that had occurred," said Hera.

Hera also ensures that the disturbance is handled properly so that people can return to using BCA's features and applications.

On the same occasion, Hera also appealed to the public and BCA customers to always be careful of various modes of fraud on behalf of BCA.

"Always keep your banking data secret!" concluded Hera.