Directorate General Of Taxes Launches A New Forgotten EFIN Service Feature In M-Pajak

Illustration. (Photo: Doc. Antara)

JAKARTA - The Ministry of Finance's Directorate General of Taxes released a new feature in the M-Pajak tax service provider application, namely the service for forgetting the electronic filing identification number (EFIN) to provide convenience to taxpayers.

"Since 14 March 2023, the Directorate General of Taxes has added a feature for obtaining EFIN in the M-Pajak application," said Director General of Taxes, Director General of Taxes, Ministry of Finance, Dwi Astuti, in an official statement in Jakarta, quoted from Antara, Monday 20 March.

EFIN is a 10-digit identification number issued by the Directorate General of Taxes to taxpayers. EFIN functions as a taxpayer identity when conducting electronic transactions with the Directorate General of Taxes to carry out highly confidential tax obligations and is used as an authentication tool.

He said the most common problem during the annual notification letter (SPT) reporting period was forgetting the e-filing password and resetting a forgotten password requires EFIN, but taxpayers often forget EFIN. Therefore, the forgetting EFIN service continues to be made easier while maintaining its confidential nature.

The steps for using the forgot EFIN service on M-Pajak are to make sure the taxpayer has checked the inbox on the electronic mail (e-mail), if there is a possibility that the EFIN is still stored in the e-mail. If it is not found, taxpayers can take advantage of the EFIN forgot service.

Then, taxpayers can prepare a device that has a camera that functions properly, has the latest version of the M-Pajak application installed, and is connected to the internet. Also, ensure that taxpayers can access e-mails that have been registered with the Directorate General of Taxes.

It is recommended that taxpayer devices use the taxpayer's mobile number that has been registered with the Directorate General of Taxes and has sufficient credit for sending SMS. Taxpayers are also expected to be in a bright place to take self-portraits.

After that, the taxpayer can prepare several identities, such as the taxpayer identification number (NPWP), residence identification number (NIK), name (according to KTP), place of birth, date of birth, and residential address.

Dwi continued that if the preparatory steps have been completed, taxpayers can immediately open the M-Pajak application, press the EFIN button on the home screen (you can without logging in), and enter the requested data in the M-Pajak application completely and avoid typing errors because it causes verification failure.

Then, follow the instructions for taking a self-portrait and confirming the taxpayer data. If the taxpayer's photo is successfully validated, the system will send an EFIN to the taxpayer's e-mail that has been registered with the Directorate General of Taxes.

After getting the EFIN in the email, the taxpayer can end this process and proceed to the "Forgot Password" process. However, if photo validation is not available, the system will send a verification code to the taxpayer's cellphone number that has been registered with the Directorate General of Taxes.

If you have received a verification code, the code can be entered directly into the system and if the verification code is correct, the system will send an EFIN to the taxpayer's email that has been registered with the Directorate General of Taxes. After getting the EFIN in the email, the taxpayer can end this process and proceed to the "Forgot Password" process.

In addition to the forgotten EFIN service in the M-Pajak application, the Forgotten EFIN service channel that has existed so far can still be used. including telephone, e-mail, direct message, or coming directly to the Tax Service Office (KPP) where the taxpayer is registered. Telephone numbers, email addresses, and KPP addresses can be checked at https://pajak.go.id/unit-kerja.