This Is An Explanation Of Batik Air Regarding Ari Lasso Being Hit By An Airplane In Singapore

Illustration (Photo: Doc. Antara)

JAKARTA - Corporate Communications Strategic of Batik Air, Danang Mandala Prihantoro finally opened his voice regarding the complaint of musician Ari Lasso who was left on the Singapore-Jakarta route.

In his official statement, Danang wrote that the ID-7150 flight that should have been boarded by passengers on behalf of Lasso, Ari Bernadus, had adjusted the departure schedule to 19.35 (GMT+08) from Singapore due to operational reasons, namely the impact of bad weather on the previous rotation (aircraft movement) route.

For this reason, continued Danang, at 18.55, Batik Air flight ID7150 was dispatched to Soekarno-Hatta International Airport from Singapore.

"Batik Air apologizes for the inconvenience that has arisen," said Danang in his official statement, Thursday, October 20.

Danang continued, as an effort to form services, Batik Air then replaced Ari Lasso's flight ticket to the next flight using Singapore ID-7152 flight number (Jakarta) on Thursday, October 20, 2022.

"Batik Air is currently still carrying out an internal investigation process regarding the incident. The results of the investigation in the form of recommendations or references obtained will be used (implementation) in order to improve the quality of service to guests," concluded Danang.

Previously, it was reported that musician Ari Lasso expressed his disappointment with Lion Air's management after being left by Batik Air on the Singapore-Jakarta route on Wednesday, October 19.

In the video uploaded to his personal Instagram account, Ari Lasso explained the chronology.

While showing his ticket, Ari said that he bought a business class ticket with a round-trip route (PP).

Hello friends in Batik Air, Lion Group. "I left your plane in Singapore, I bought a round-trip business," said Ari Lasso.

Meanwhile, for the return route, he was supposed to leave at 17.35 local time, but was then given news via WhatsApp if his flight schedule was postponed to 19.35 p.m.

"When I was in front of the gate I entered the gate, the gate was changed. When I went to the gate I was told 'it's not your flight'. Then I moved to the other gate (called) 'Your flight is already fly'," he added.

He also said that he suffered a loss. He had to buy new tickets for three people, additional hotel fees, and himself who had to appear the next day in Surabaya.

"Please pay attention, please help me, I'm just an ordinary small person, but now I have a big loss, I have to buy three tickets, I have to buy another hotel (message) and the most important thing is that tomorrow I have to go to Surabaya for a gig. Friends, please tag Batik Air to improve its performance. I support this is a fair criticism from me. And I am a person who has never left the plane for life. Thank you!," he concluded.