Link Net Enters TOP 10 Winners Of The Most Awards At The Best Contact Center Indonesia 2022

Photo: Doc. Link Net

JAKARTA - PT Link Net Tbk with the First Media brand made another achievement in the competition for The Best Contact Center Indonesia (TBCCI) created by the Indonesia Contact Center Association (ICCA). Link Net won a total of 9 awards from two categories, namely Corporate and Teamwork.

The award was received in person on September 22, 2022, at Hotel Bidakara Jakarta. From these gains, Link Net is in the 6th Runner Up position and is included in the TOP 10 winners of the most awards.

At the Best Contact Center Indonesia event this year, Link Net received seven awards from the Corporate category with 2 Platinum awards for The Best Contact Center Operations and The Best Business Contribution subcategories, 4 Gold awards for The Best Customer Experience, The Best People Development, The Best Employee Engagement, The Best Technology Innovation, and 1 Silver award for The Best Digital Media.

SB Diah Pudjiastuti, Head of Customer Interaction at PT Link Net Tbk revealed that in this competition, Link Net succeeded in adding new achievements through the acquisition of two awards in the Teamwork category, namely the Platinum award for The Best Reporting Team sub-category, and the Silver award for The Best Scheduling Team.

"These two awards, Link Net received based on the jury's assessment of our ability to assess agents and contact centers as well as our ability to process and analyze the resulting data quickly and accurately," Diah said in a statement, Tuesday, October 18.

This year's TBCCI award, said Diah, is Link Net's 6th participation in an event that focuses on the quality of Human Resources (HR) and contact center services in Indonesia.

"In accordance with our commitment to continue to innovate in service and improve customer experience, this competition is also an event that adds insight, one of which is to complement or support improvisation to increase our creativity in optimizing services for all loyal customers and the contact center work system in the company's business operations," added Diah.

As a company with a customer-centricity mindset, Link Net always strives to meet every customer's needs and desires through optimizing services including innovation, human resource quality development, and equal distribution of service levels in all areas where Link Net operates.

In the process, customer involvement, one of which is obtained through surveys, becomes important for Link Net in particular to maximize efforts to optimize services for customers.

To provide optimal service, Link Net continues to present innovative digital technology solutions to support contact center work facilities and infrastructure. The results of the development carried out such as the presence of the Network Tracking System feature, which allows Link Net to detect network status and find out the estimated time of completion of the network in case of network disturbances.

Not only that, but the company also applies software that is used to handle all digital interactions and the distribution of communication traffic automatically. The various developments presented have also helped the contact center team in providing accurate, efficient, and real-time information and handling to customers.

The Best Contact Center Indonesia (TBCCI) is a competition event that aims to improve the quality of human resources and contact center services from companies in Indonesia.

TBCCI selects companies that are able to create the best innovations and ideas. Corporate winners who get Platinum in this event have the opportunity to continue their competition at the Contact Center Asia Pacific (CC-APAC) Awards 2022. Link Net will participate in the sub categories of The Best Contact Center Operations and The Best Business Contribution.

"We dedicate this award to all customers who have supported and trusted us, the entire Customer Interaction team, and Link Net management who facilitated various necessary developments," concluded Diah.