Make It Easier For Customers To Manage Services, Telkom Launches The Latest Version Of MyIndiHome

Telkom Consumer Service Director Venusiana (right) with Telkom Digital Business Director Muhamad Fajrin Rasyid at the virtual launch of the latest version of myIndiHome on Wednesday, December 1. (Photo: Doc. Telkom)

JAKARTA - The best digital experience for customers has become one of the priorities of PT Telkom Indonesia (Persero) Tbk (Telkom) in presenting its products and services. Various efforts are continuously made to ensure that customers feel an easy and pleasant experience when using TelkomGroup products and services.

This time myIndiHome comes with the latest version with a variety of solutions that offer convenience for customers to manage IndiHome services anywhere and anytime just in their hands. This application was launched virtually by Director of Consumer Service Telkom Venusiana and Director of Digital Business Service Telkom Muhamad Fajrin Rasyid in Jakarta, Wednesday, December 1.

The latest version of the myIndiHome application is presented with the concept of new excitement. Various excellent features are presented to make it easier for customers to manage IndiHome services, one of which is technician scheduling. For new installations and repairs of IndiHome services, scheduling with a technician can be done according to the customer's wishes. The progress of the technician's work can also be monitored from anywhere through the application, so that customers are calm, free from worry.

With a more attractive appearance, myIndiHome also makes it easier for customers to find and choose an IndiHome subscription package along with a variety of other interesting digital services such as activating Disney+ Hotstar video streaming services and so on. Customers can check and make payments for IndiHome services through various methods, including bank transfers, debit/credit cards, myIndiHome balances, and most recently, LinkAja.

Telkom's Director of Consumer Service, Venusiana said, "Telkom launched the latest version of the myIndiHome application with innovations and a variety of the latest superior features by providing convenience, security and convenience for customers so that customers can easily and quickly add and manage IndiHome services only through their smartphones, where and anytime.

"One application for all IndiHome customer transactions. We hope this myIndiHome application can create the best experience for customers," he said.

Meanwhile, Director of Digital Business Telkom Muhamad Fajrin Rasyid said, from time to time, IndiHome continues to improve the quality of its services in order to provide the best customer experience, including by updating the myIndiHome application.

"Our myIndiHome application was designed based on customer input, followed by improvement of internal business processes, and developed using the latest digital technology for the best digital experience for customers," said Fajrin.

Fajrin added that the myIndiHome application was created using Container - Microservice technology which helps accelerate application development so that it can create various interesting features according to customer needs and input, as well as the use of Native Apps technology to provide convenience, security and speed for customers to use applications both on the Android operating system. as well as iOS.

In the future, the application will be equipped with biometric features with artificial intelligence (AI) technology so that customers can quickly access applications with biometric facial recognition without having to remember access codes and passwords.

"All these conveniences are to meet the needs of our customers' demands, in accordance with the slogan that we carry, the new excitement, one click, making everything more fun," explained Fajrin further.

The latest version of the myIndiHome application can be downloaded via the App Store for iOS users and Google Play for Android users. For customers who already have the previous version of the myIndiHome application, they can go through an update.