PLN Revenue Reaches IDR 212.8 Trillion In The Third Quarter Of 2021, Management: Customer Satisfaction Is Our Target

Illustration. (Photo: Unsplash)

JAKARTA - PT PLN (Persero) managed to score a positive performance until the third quarter of 2021 by posting revenue of IDR 212.8 trillion (unaudited) in the midst of the economic recovery moment after the COVID-19 pandemic. This figure is up 4 percent compared to the same period in 2020 of IDR 204.7 trillion.

Executive Vice President of Corporate Communications and PLN Social and Environmental Responsibility (TJSL) Agung Murdifi said the company's positive performance achievement was supported by a number of innovation and efficiency measures carried out by the company through the PLN transformation program.

Furthermore, Agung said the combination of increasing electricity sales and maintaining a stable Cost of Goods Supply (BPP) was a revenue driver. Plus external factors in the form of appreciation of the rupiah against foreign currencies in line with the improvement in the national economy also became the driving force for improving company performance.

"A number of the company's strategies to increase electricity sales and operational efficiency have proven to be able to boost the company's performance in the third quarter of 2021," he said in a written statement, Thursday, November 11.

In terms of the Cost of Provision (BPP) of the electricity, the success of efficiency with the transformation program that has been carried out by PLN since the beginning of 2020 also has a positive impact on the company. The realization of the BPP in the third quarter of 2021 decreased by 1 percent or equivalent to IDR 10 per kilo Watt hour (kWh), from IDR 1.355 per kWh in the third quarter of 2020 to IDR 1.345 per kWh.

Agung said the sales intensification and extensification program carried out by the corporation also spurred an increase in energy sales of 8 million kWh. Not only that, the company also recorded an additional 3.6 million subscribers by the end of September 2021.

Furthermore, Agung said that the intensification strategy was carried out by encouraging the use of customers' electricity for productive activities. This step was carried out by PLN through a series of bundling programs and additional power promotions. PLN also encourages the implementation of a lifestyle by using electricity-based equipment in everyday life or an electrifying lifestyle, such as encouraging an ecosystem of battery-based electric vehicles and the use of induction cookers.

In addition, the extensification strategy is to increase the number of PLN customers. This strategy is pursued through a win-back program, namely acquiring captive power or replacing electricity for companies that still use their own generators with electricity supply from PLN. This step is done so that customers can focus on their core business.

Then, PLN also gets new markets in the agriculture, livestock, plantation, and fisheries, and marine sectors through electrifying agriculture and electrifying marine programs.

"All of these programs have proven to be able to help customers become more productive and efficient so that their welfare can increase," explained Agung.

Not only that, but PLN also continues to improve services for customer satisfaction and convenience. This can be seen from the improvement in SAIDI (System Average Interruption Duration Index) and SAIFI (System Average Interruption Frequency Index).

For your information, SAIDI is a number or index of the duration of outages experienced by consumers within a certain period of time. While SAIFI is a number or index of the frequency of outages experienced by consumers within a certain period of time.

In the third quarter of 2021, the customer outage duration (SAIDI) was recorded at around 397 minutes per subscriber, down 33.6 percent from the same period last year, which was around 598 minutes per subscriber. Meanwhile, in terms of the frequency of blackouts (SAIFI) it was also recorded to improve with a frequency of 4.9 times in the third quarter of 2021, from 7 times in the same period last year.

"Customer satisfaction is our main target. For this reason, we continue to carry out various strategies and innovations to increase customer satisfaction and convenience," he said. in running its business. This step is in line with PLN's commitment to promote a long-term energy transition and decarbonization in Indonesia's electricity sector.

Furthermore, Agung believes, with the strategy implemented, the company's performance will improve until the end of the year, especially with the continued improvement in the national economy.

"For us, the most important thing is that the presence of electricity can help facilitate all community activities, improve welfare and help move the national economy," he said.