JAKARTA - Hundreds of prospective umrah pilgrims have reported the President Director (Dirut) of Hanania Travel, Ahmad Syah Farhan Rachman, to the Polda Metro Jaya for allegedly failing to depart despite having paid the umrah travel fee.
The report was made on Thursday, May 28, 2026 and recorded with the number LP/B/3825/2026/SPKT/POLDA METRO JAYA.
Joko, one of the representatives of the pilgrims, said the victims initially were still trying to resolve the issue peacefully. However, because there was no certainty of departure or refund, the pilgrims finally took legal action.
"Friends have on average paid off, but the departure process is not clear. The refund also did not convince us," said Joko at the Metro Jaya Police, Thursday, May 28, 2026.
According to him, the departure problem has occurred since the period from March to Syawal 2026. A number of pilgrims who were scheduled to depart did not fly even though the payment had been paid.
Not only that, prospective pilgrims for the departure schedule from June to August 2026 also admitted that they had not received certainty.
In mediation with the Hanania Group, continued Joko, Ahmad Syah Farhan admitted that there were internal problems in the company, both in terms of management and finances.
"He admitted that there were problems in the management and finances of the company," he said.
Joko said, based on Farhan's confession, the company's financial condition had been problematic since 2025. However, the company still opened registration for pilgrims in 2026 in the hope of being able to cover the previous shortfall.
"He said 2025 was already minus. In 2026, the congregation will still be open in the hope that the surplus can cover the previous deficit, but it didn't work," he said.
The victims also admitted to being increasingly restless after hearing the confession that the funds for the pilgrims who had been paid were allegedly not available.
Most of the victims now hope their money can be returned through the refund process. In fact, the value of the losses suffered by the congregation varies, ranging from tens of millions to hundreds of millions of rupiah.
"If there is a clear way to refund, of course we are also happy. There is no need for a criminal case," he said.
Meanwhile, Head of Public Relations of the Metro Jaya Police, Kombes Budi Hermanto, confirmed the report regarding the alleged fraud in the umrah journey which was allegedly involving Hanania Travel.
"Polda Metro Jaya has received a report regarding the alleged fraud in the umrah journey which is suspected to involve Hanania Travel on May 28, 2026," said Budi.
According to him, the reporter with the initials NN felt disadvantaged after paying the cost of the umrah trip to the reporter with the initials ASF, but was not sent according to schedule.
The case is currently being handled by investigators at the Polda Metro Jaya. The report was reported with allegations of fraud, embezzlement, and money laundering (TPPU).
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