JAKARTA - Gojek online transportation companies (PT GoTo Gojek Tokopedia Tbk) ensure their services continue to operate as usual even though a number of online motorcycle taxi drivers (ojol) plan to hold demonstrations with symbolic actions to turn off the application.
"We emphasize that Gojek operations are still running normally, and customers can still use our services as usual," said GoTo Chief of Public Policy & Government Relations, Ade Mulya, in a written statement, Tuesday, May 20.
Ade stated that Gojek respects the right of every individual to express opinions, including driver-partners who wish to voice their aspirations through demonstrations.
"We also fully support the partners who continue to choose to operate and complete orders as usual," he said.
Gojek appealed to every form of aspiration to be conveyed in an orderly and conducive manner. The company also emphasized that it has provided various formal communication channels to accommodate constructive input and discussions from driver-partners.
The demonstrations planned by ojol were motivated by demands related to the commission system, application service fees, and clarity of partnership status.
Gojek emphasized that the policy on service costs or commissions was in accordance with government regulations, namely the Decree of the Minister of Transportation (Kepmenhub) Number KP 1001 of 2022.
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In the regulation, the service cost component consists of:
- Indirect costs: in the form of leasing the use of applications, a maximum of 15 percent - operational support costs: 5 percent
"Every quarter, we report to the Ministry of Transportation to ensure this commission is used to support the sustainability of orders and partner income," said Ade.
He also emphasized that legally, Gojek driver-partners are under the regulations of the Ministry of Transportation, which stipulates their status as working partners of transportation application companies, not permanent employees.
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