Makkah Authority Improves Services For Congregants During The Holy Month Of Ramadan

Improved services during Ramadan in Makkah. (Source: SPA)

JAKARTA - Government agencies in Makkah, Saudi Arabia are improving the best service for pilgrims, including Umrah pilgrims, with estimates of a surge in pilgrims from within and outside the country.

The General Authority for the Maintenance of the Grand Mosque and the Prophet's Mosque has launched plans for the Ramadan season with several projects, the Saudi Press Agency reported from Arab News March 3.

The Tahallul service from Nusuk has been piloted in five locations within the Grand Mosque, following strict hygiene standards.

For the first time, the authority offers mobile barbershop services through specially designed strollers that move with large crowds.

In addition, luggage storage services have been upgraded with special shelves and electronic tracking systems, including six points of decline in goods at the mosque's main entrance.

The number of electric goal cars has doubled to 400 units distributed in 11 locations within the Grand Mosque.

Next, Makkah authorities are also increasing the distribution of iftar food through electronic registration, introducing location-based signposts for visitor access, and increasing the presence of reporting teams around the clock to handle maintenance questions and requests.

In coordination with the relevant authorities, the authority has developed plans for crowd management and guidance within the Two Holy Mosques (Haram Mosque and Prophet's Mosque) and its courtyards. Special personnel have been deployed for special guidance, and a clear path has been set to ensure smooth movement.

The prayer area in the two mosques has been prepared to accommodate the highest number of congregations while ensuring comfort during worship.

The authority has also launched a Pedestrian Guide initiative, which provides trained teams to assist visitors and Umrah pilgrims in exploring mosques and responding to questions in various languages.

Meanwhile, the Makkah City Government has begun implementing its plans for city services, including public sanitation, waste disposal, pest control to monitoring commercial business premises related to public health.

Its services also include checking the suitability of food products, maintenance and cleaning of city facilities, infrastructure preparation and supervision of public toilets, parks, green open spaces to drainage networks.

The Makkah area branch of the Ministry of Islamic Affairs, Da'wah, and Guidance has started implementing its plans to welcome pilgrims in all provinces in the region.

This includes cleaning, completing, and providing fragrances to mosques, maintaining equipment, ensuring the availability of prayer equipment and intensifying inspection visits to verify the mosque's readiness to receive worshipers.