Sendbird Launches Sendbird Business Messaging, Customer Communication Solution

JAKARTA - Sendbird, a leading communication programming interface (API) provider company, launched its latest innovation, the Sendbird Business Messaging.

Sendbird Business Messaging is a solution that allows each company's internal division to communicate with customers.

With this feature, customers can provide information including patient information checklists for doctors, flight delay information for travelers, traffic and weather information that can hinder delivery times and also provide compensation coupons.

Not to forget, Sendbird Business Messaging also offers advanced messaging omnichannel solutions that include SMS, push notification, WhatsApp messages, and in-app notification.

"With Sendbird Business Messaging, any division can present a combination of smooth customer communication services, both via apps, SMS, to WhatsApp for the first time," said CEO and Co-Founder Sendbird, John S. Kim.

Kim also said that the presence of the Sendbird Business Messaging will not only improve customer experience, but also improve business performance, and significantly reduce costs.

The main features of Sendbird Business Messaging include:

Mobile omnichannel communication:

The dashboard system is denotified for: