Batik Air Passengers Are Angry About Losing Their Cellphones In Their Suitcases, This Is The Airline's Answer

Capture the video screen of an angry female passenger at Soetta Airport

TANGERANG - A viral video on social media showing complaints from Batik Air passengers feeling their suitcases had been breached and lost their cellphones. The video uploaded by the @Deskhi account shows a woman angry with Lion Air Group officers. He tried to explain about his missing belongings in the suitcase.

"Fortunately, what did I lie for? I asked first. You can accept Pak Haris's excuse. I don't accept the reason. I (officers) show always (pak Haris)," said the mother of the suitcase owner who was seen in the video on Tuesday, April 18.

Meanwhile, Corporate Communications Strategic of Batik Air, Danang Mandala Prihantoro confirmed the incident.

The incident began when a woman with the initials BL arrived at Soekarno Hatta Airport, Tangerang City, Tuesday, April 11, at 12.13 WIB. Then he and the officers checked the report.

"At 12:45 WIB, a thorough inspection of the contents of the suitcase was carried out and witnessed with the officers. According to the guest's confession, nothing was missing from the suitcase," said Danang in his statement, Tuesday, April 18.

After leaving Soekarno Hatta Airport, BL only realized that the cellphone stored in his suitcase was missing.

"At 20.00 WIB, via text message (WhatsApp) the guest said conveyed the loss of 1 cellphone in the suitcase. In this case, the complaint was submitted after the guest left the airport," he said.

On that basis, Batik Air clarified if his party was no longer responsible if there was a loss of a suitcase after the person concerned left Soekarno Hatta Airport, Tangerang City.

"After the guest leaves the airport and receives his trunk, the airline's responsibility for the baggage ends. Thus, the complaint of the guest regarding the loss or damage to the registered baggage (not the category of valuables) that was conveyed after guests left the airport was invalid," he concluded.