Last 8 Months, OJK Received 644 Consumer Complaints And Most Banking Complaints

PALU - The Office of the Financial Services Authority (OJK) of Central Sulawesi Province (Central Sulawesi) received 644 consumer services from the January-September 2023 period. "The consumer services consist of 96 complaint services, 510 providing information to consumers, and 38 receiving information from consumers," said OJK Central Sulawesi Head Triyono Raharjo, quoted by ANTARA, Sunday, October 22. He explained that of the total consumer services as many as 317 banking-related services, 243 services related to financing companies, 34 insurance-related services and 25 fintech-related services. Then, one service related to pawnshops, and 25 services related to financial service institutions that are not under OJK's regulation and supervision. "OJK Central Sulawesi also provided a request for debtor information through the Financial Information Service System (SLIK) as many as 6,016 applications," he said. OLEh, in a consumer protection effort, the Central Sulawesi Provincial OJK Office actively cooperates with the Investment Alert Task Force Team to actively disseminate information on investment and lending in the network and delivers the publication of licensed and unlicensed (illegal) fintech companies. Triyono also appealed to the public not to be trapped in loans in illegal networks and illegal investments. He also said, in serving public complaints and information needs to the financial industry optimally, OJK opened consumer services with contact number 157 or can be via WhatsApp with telephone number 081-51-157-157.

"The Central Sulawesi OJK continues to strive to carry out its functions and duties to encourage the stability of the financial services industry, provide education to the public and consumer protection," he said. His party also synergizes with local governments and other stakeholders in the context of national economic development.