Beware Of Fraud, Use The Official Path Through PLN Mobile Non-stop 24/7
JAKARTA - Electric has become an important need in people's lives. Access to electricity services becomes very crucial. If there is a complaint, PLN asks customers to contact official channels. "Use the PLN Mobile Application," said Lasiran, General Manager of PLN Main Distribution Unit Jakarta Raya.
There are several menus in PLN Mobile. Among them, Complaints, Tokens and Payments, Note Meters, New Connect, Change Power, Temporary Connection, to charge electric vehicles.
PLN appealed to be careful when searching for phone numbers in online search engines. Currently, many individuals commit fraud by creating location points for PLN's office addresses in online search engines and listing phone numbers.
"Contaching PLN is easier through PLN Mobile, we can track applications or complaints through the application and the most important thing is that PLN has never had a phone number other than 123," said Lasiran in a written statement, Tuesday, October 17.
Apart from the PLN Mobile application, customers can also contact the PLN Contact Center which consists of telephone to number 123, Facebook PLN 123, X @pln_123, website www.pln.co.id, and email pln123@pln.co.id.
Lasiran explained that contacting PLN can now be anywhere, anytime, and can be done by its own customers without going through an intermediary.
"PLN can be contacted 24 hours a day 7 days a week, even if there is a disturbance in the middle of the night the officers are always ready," explained Lasir.
Lasiran appealed to customers to directly contact PLN's official channel without intermediaries. Applications for electricity services or complaints through the official PLN channel will get a register number. Payment for service applications such as new installations or additional electricity will go through a virtual account, there is no cash payment on the spot.
"Once again we urge customers to be vigilant, don't be fooled by calling the wrong number in the online search engine, many people are using it to cheat. Just call PLN through official channels," said Lasiran.