Batik Air, a member of the Lion Air Group, will investigate the case of a suitcase belonging to a passenger that was breached and lost his cellphone on a flight from Singapore to Soekarno-Hatta Airport (Soetta).
As is known, a video of Batik Air passengers complaining because his suitcase was broken down and lost a viral cellphone on social media.
Corporate Communications Strategic Danang Mandala Prihantoro explained the chronology. He said, on Tuesday, April 11, 2023 at 12:13 WIB, Batik Air flight number ID-7454 landed at Soekarno-Hatta International Airport from Singapore.
Then, at 12:40 WIB, passengers on behalf of the initials BL reported to Lost and Found Terminal 2F that they had lost the suitcase lock. Then, at 12:45 WIB, they checked the contents of the suitcase carefully and witnessed it with the officers. According to the passenger's confession, no items were missing from the suitcase.
"At 20:00 WIB, via text message (WhatsApp) the passenger said said he lost one cellphone in the suitcase. In this case, the complaint was submitted after the passenger left the airport," he said in an official statement, Tuesday, April 18.
Then, on Thursday, April 13, 2023 at 17:00 WIB, the passenger concerned submitted a complaint of losing one) the cellphone in the suitcase came directly to the Lost and Found Terminal 2F of Soekarno-Hatta International Airport.
On Monday, April 17, 2023 at 09:28 WIB, said Danang, the passenger in question submitted a complaint via text message (WhatsApp), that the loss of two scarfs in the suitcase.
Danang emphasized that Batik Air was only responsible for luggage during the period of transportation from the beginning of the flight to the luggage handed over to passengers at the destination airport or received by the authorities at the destination airport.
After the passenger leaves the airport and receives the trunk, the airline's responsibility for the baggage ends. Thus, passenger complaints regarding loss or damage to registered baggage (not the category of valuables) submitted after passengers leave the airport are invalid.
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"However, all forms of complaints submitted by the guest in question, Batik Air is still carrying out the investigation process (investigation)," he said.
Batik Air emphasized that the provision that valuables must be stored in the cabin trunk and not placed in the trunk was recorded as having been written on flight tickets and based on the Regulation of the Minister of Transportation (Permenhub) Number 77 of 2011.
"Batik Air always pays attention to every input (suggestion and complaint) submitted by each passenger, to determine the right steps," said Danang.
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