JAKARTA - Lion Air Group is back in the spotlight because of complaints of delays in flight hours. Lion Air management provides an explanation of the factors causing flight delays.
Corporate Communications Strategic ofLion Air Group, Danang Mandala Prihantoro said, the factor causing flight delays is that the weather is not good, including passengers who are not disciplined.
Passengers must follow airline rules, violating rules such as joking bombs, no health certificates when sick can cause flight delays. Bomb joking actions are taken seriously and threaten safety, so airlines will lower passengers and carry out additional checks on aircraft.
"The actions of passengers who damage aircraft equipment such as opening emergency doors without instructions require serious handling. Although this causes flight delays, the main priority is to maintain the safety of all passengers and ensure that the aircraft operates properly before continuing the journey," said Danang in a written statement, Friday, June 9.
Danang also said that the indiscipline of passengers was related to delays in coming to the airport, luggage exceeded capacity. In addition, there are also technical disturbance factors.
"The airline prioritizes aircraft safety and feasibility so that unscheduled repairs must be carried out before flights continue," continued Danang.
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It was emphasized that Lion Air airline provided clear and transparent information regarding delays. Pilots and cabin crew apologize for flight delays to passengers. They communicate with passengers transparently, explain the reasons for delays and provide the necessary assistance.
In addition, it is explained that compensation for flight delays is carried out in accordance with applicable regulations or regulations. Lion Air continued, Danang tried to maintain the level of flight timeliness
Lion Air Group continues to monitor the timeliness of flights through data collection and analysis. By looking at the trend of delays and their causes, airlines easily identify areas that require improvement and take the necessary steps to increase the level of flight timeliness in the future," he explained.
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