BRI Adjusts Operational Hours During Fasting Month

JAKARTA - PT Bank Rakyat Indonesia (Persero) Tbk adjusted the operating work unit (UKO) service schedule during Ramadan 1445 Hijri to provide comfort and make it easier for people to transact banks.

The Company made adjustments to cash service hours at Operational Work Units such as Branch Office and BRI Unit originally from 08.00 a.m. on weekdays normal, to 07.45 a.m. - 14.15 p.m. local time in the month of Ramadan.

In addition, BRI also made adjustments to customer service hours, from 08.00 p.m. on a normal day to 07.45 p.m. local time in the month of Ramadan this time.

Retail Funding & Distribution Director Andrijanto said the adjustment was made as an effort to provide convenience and convenience for customers who transact.

"In addition to providing convenience in transactions at conventional branch offices, BRI also ensures reability for e-channel networks. The public can also access more than 686 thousand BRI e-channel networks consisting of ATMs, CRM and EDC to transact to meet customer financial needs," he said in a statement to the media, Wednesday, March 13.

Andrijanto emphasized that customers can also ask BRI ATM location information through Sabrina's virtual assistant. Customers can communicate directly with Sabrina via Whatsapp at 0812-12-14017. Type ATM Location', and Sabrina will ask customers to click Send Your Location Currently. Based on the customer's location, Sabrina will provide a list of the nearest BRI ATM locations.

BRI presents Sabrina to provide banking services for customers according to her needs. In addition to providing ATM location information, Sabrina can also help customers check balances and transfers of savings accounts, KPR simulations and BRiguna, check BRI complaint ticket status, BRILink agent location to the nearest BRI branch office location. Not only that, but this virtual assistant can also provide information outside of banking services, such as helping customers look for a variety of nearby merchants who facilitate payments through BRI.

Andrijanto also continues to invite people to get used to digital banking transactions through BRImo super apps.

Through BRImo, people can pay homecoming tickets and return for Eid, besides that people can also pay zakat easily through the donation feature in BRImo and don't forget BRImo can also be used to distribute THR to relatives via transfer features," explained Andrijanto.

It was noted that BRImo's growth was very rapid, namely until the end of December 2023, BRImo had been used by 31.6 million users, an increase of 32.5 percent year-on-year (yoy) compared to the same period last year.

In addition, the number of BRImo super app financial transactions reached 3 billion transactions or grew 69.2 percent yoy. As for the transaction volume, it has reached IDR 4,158 trillion, an increase of 55.8 percent yoy.