Premium X Users Can Now Complain About Problems Through Direct Messages

Premium X users can now ask their problem to a special account (photo: twitter @lindayaX)

JAKARTA Today, Elon Musk announced that X is improving its services again to customers. He also shared information from the Daily account sharing updates on X.

User X, formerly Twitter, can get support or solve problems through the Premium account on the platform. However, not everyone can use this new feature.

Only verified accounts or those that subscribe to checks can take advantage of this support feature. If your account has not been verified, you need to subscribe first.

Through the ExplanationxDailiy, users can take advantage of this new service by sending messages or Direct Messages (DM) to the Premium account directly. The appearance of DMPremium will also look like a chatbot.

When you first contact Premium, the account will display a message that reads, "Hi! Thank you for contacting us. Please select the topic that most suits your question, look for in the bottom menu. If nothing is appropriate, select something else and explain your question. A direct agent will not be able to review the message until you do it.

Meanwhile, in the bottom menu there are several options such as Missing Tick Signs, Monetation Applications, Lost Payments, Visibilities or Involvement, and Something else.

Unfortunately, this problem-breaking agency system took a long time to respond. xDaily stated that the response time from Premium was uncertain. If you are lucky, Premium can respond quickly.

"The response time will vary, but we have seen examples of users getting a response from agents in less than 10 minutes," wrotexDaily.