JAKARTA - PT. Toyota Astra Financial Services (TAF), a finance company for Toyota, Daihatsu, Lexus and Multipurpose Financing cars launched a new video call customer service online feature in the FLEX by TAF application.
This feature, named TOMI Online Services (TOS), is intended to improve services for more than 190,000 digital service points in each of its consumer smartphones throughout Indonesia.
TOMI Online Service (TOS) is a manifestation of TAF's vision to improve consumer services, which now wants fast and efficient solutions according to their new standards, which are increasingly accustomed to digital way of life efficiency," said Agus Prayitno, President Director of Toyota Astra Financial Services at the TOS launch on Monday, December 12 in Jakarta.
Through TOS, consumers can be connected via video call with TAF customer services that can be accessed in the application every day (including weekend) from 08:00 a.m. - 20:00 p.m. local time.
This feature can also help various types of services such as BPKB collection orders, extension of STNK, accelerated repayment, changes in credit structure, changes in maturity date, overcredit, cash fund programs and new car credit applications.
The innovation of the TOS video call feature makes TAF the first financing company to provide personal service capabilities by real customers service officials.
Budi Setiawan, Marketing & Sales Director of Toyota Astra Financial Services also commented that with the TOS in the Flex application, consumers no longer need to make physical visits to the nearest branch.
"We want to ensure that consumers will get the same quality of service as physical visits to the branch. We designed a Standard Operating Procedure (SOP) specifically for TOS, to ensure consumers get services that are solution, efficient, without leaving any doubt when the video call session is over," explained Budi.
To connect with TOS customer service in the FLEX application, consumers can click on the 'video call' feature in the FLEX TAF application available to users on the Apple Store and Play Store.
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