JAKARTA - An Artificial Intelligence (AI)-based service to navigate the site, Duplex is rumored to have shut down Google owners. Starting this month, any automation feature on the activated web will no longer be operational.
Duplex itself serves as site navigation to simplify the food ordering process, buy movie tickets, and more.
"As we continue to improve Duplex' experience, we respond to feedback we hear from users and developers about how to make it better," said a Google spokesperson.
"At the end of this year, we will reject Duplex on the Web and fully focus on making AI progress on Duplex voice technology which helps people the most every day."
Google introduced Duplex on the Web during the Google I/O 2019 developer conference. Duplex works to shorten tasks, including opening cinema sites to fill all the necessary information on behalf of users, then stopping to ask for a seat-like option.
But Duplex on the Web was then extended to passwords, helping users automatically change passwords that were exposed to data breaches, as well as helping payouts on e-commerce, check-in flights on airline sites, and automatic discount searches.
Duplex on the Web promises users will be able to give commands to Google Assistant such as asking Duplex to open relevant web pages and automatically fill in user information details.
Lastly, Google's move to turn off Duplex is claimed to be because the company plans to invest less in developing Google Assistant for devices that Google doesn't create.
The company is thought to be more interested in hardware, which will prove more profitable in the long term, TechCrunch quoted as saying, Saturday, December 3.
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