JAKARTA - A number of Taylor Swift fans are trying to sue ticket supply company Ticketmaster. This is because they cannot get tickets to the idol's concert due to several mistakes in the sales process.
Launching NME, fans found inappropriate online queues, errors every time they wanted to buy tickets, as well as ticket prices that were sold were more expensive than the original price before sales started.
At that time, Ticketmaster released a statement that they had no network problems on their personal sites.
There is a high demand for Taylor Swift's ticket purchase. Hundreds of thousands of tickets have been sold. If you get a ticket, you've got it," Ticketmaster wrote on the same day.
"If you're in a queue, please. The queue is going on and we're trying to connect with fans as quickly as possible," he continued.
It didn't stop there, last week fans saw Ticketmaster trying to sell 170 thousand Era tour tickets. Whereas previously the ticket company stated that all Swift tickets had been sold out.
The first class lawsuit was filed against Ticketmaster in California on December 2. The company allegedly committed fraud, abuse of consumers. The second class lawsuit was filed on December 20 with the same execution.
"Ticketmaster allegedly deliberately made millions of fans believe they were protected from brokers or bots by participating in presale sales (before ticket sales)," explained the consumer.
26 fans also said millions of fans could not buy tickets because ticket companies deliberately allowed bots and brokers to get their tickets first.
Previously, Taylor Swift raised her voice about this. He admitted that he tried to provide the best experience for fans, from buying tickets to watching concerts.
"I've always asked this SPECIFIC to improve fan experience by doing it yourself with my team who cares about fans like me too," Taylor Swift wrote on Friday, November 18.
Taylor Swift and the team are working on how things like this can be resolved. Without mentioning the ticket seller, Swift admitted that they were willing to handle ticket sales.
"I'm not going to make excuses for anyone because we asked them, many times, if they can handle this kind of request and we believe they can," Swift continued.
"It's amazing that 2.4 million people get tickets, but I'm really annoyed that a lot of them feel like going through so much difficulty getting them," he added.
Taylor Swift's world tour will start on March 17 in Arizona. This tour will be Swift's first journey after five years.
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