Commemoration Of National Electricity Day, YLKI Appreciates PLN's Services

Photo illustration. (Doc. PLN)

JAKARTA - The commemoration of the 78th National Electricity Day fell on October 27, 2023, responding to this, the Daily Chair of the Indonesian Consumer Foundation (YLKI), Tulus Abadi appreciated the performance of PT PLN (Persero) in serving the fulfillment of the availability of electrical energy in the country.

"With the spirit of National Electricity Day, PLN must continue to be at the forefront of service innovation," Tulus said in his statement in Jakarta, Saturday, October 28, 2023.

According to him, PLN as the electricity operator has made various innovations, especially in digital form to serve customers spread across the country.

PLN, he continued, has answered the needs of customers with the New PLN Mobile application which has been enjoyed by nearly 45 million smartphone users.

The application, he said, is clear evidence of PLN's innovation and transformation which continues to be customer-oriented.

In fact, the digitization carried out by PLN and its subholding also makes the entire business process simpler, faster, more integrated and can be monitored and controlled in real-time.

In the one-stop solution application, customers can install new, add power, electricity payments, token purchases, complaints, EV digital services, and marketplaces, thus PLN is getting closer to its customers.

"I would like to thank PLN for continuing to provide excellent customer service so that reliable services are realized for the public," he concluded, quoted by ANTARA, Saturday, October 28.