BTN Ready To Replace 100 Percent Of Customer's Money Lost In Account, As Long As Not Involved Fraud

Illustration (Photo: Doc. Antara)

JAKARTA - Corporate Secretary of PT Bank Tabungan Negara (Persero) Tbk (BTN) Achmad Chaerul stated that he was ready to reimburse if the customer was proven not to be involved in fraud.

This was revealed by Chaerlul in response to a viral video on social media where a BTN customer admitted that the money in his account had suddenly disappeared.

"That is true, a woman whose video has gone viral is a customer of Bank BTN," said Bank BTN Corporate Secretary Achmad Chaerul in a statement to the media, Monday, March 20.

Chaerul said that the customer in the video only completed part of the supporting evidence for his account balance claims in early March 2023.

The claims of the balance proposed by the customer did not match the existing records on the bank.

According to Chaerul, there are irregularities in the customer complaint report where the account balance is claimed to change.

On this matter, Bank BTN has reported the matter to law enforcement officials.

"BTN is currently reporting to law enforcement officials about this matter for follow-up to get the real facts," he said.

Chaerul emphasized that BTN will be responsible for replacing all funds if the legal process can be proven that customers are not involved in fraud.

Bank BTN also appeals to customers to always maintain the confidentiality of personal data in the form of identity, savings books, PIN and other personal data.

This must be done to prevent things that can harm customers.

Previously, a video circulated showing a woman raging at a bank official and asking for her inheritance funds to be returned.

"You return my funds, my funds are 8 months sir! That's family inheritance money. Return my funds!" said the woman.