JAKARTA - Director of Communication and Guidance for Customs and Excise Service Users, Nirwala Dwi Heryanto, explained three steps that must be taken by the community, if they become victims of fraud from individuals acting on behalf of Customs and Excise.
First, he said, don't panic. According to Nirwala, the mode that is often used by the perpetrators is to intimidate and issue threats, such as fines of tens of millions, pick-up by officers, imprisonment, and others.
Second, do not immediately transfer to the account informed by the fraudster. It is stated that all fees for Customs and Excise must have a period of time before maturity.
"So when there is a threat, don't immediately fulfill the request. Instead, use the available time to confirm to Customs and Excise," he said in a press statement on Friday, December 23.
Nirmala added, the third step is to confirm the truth of the information to Customs and Excise, it can be through contact centers, social media, or official websites.
"We already have an Android application called Mobile Customs and Excise. Through this facility, people can check independently for shipments and calculate bill estimates," he said.
Sri Mulyani's subordinate also conveyed to the public who had been deceived and became victims of fraud to immediately make a report.
"Report to the police and don't forget to ask for a police report letter. Also, report to the bank of the perpetrator's account to ask for a blocking of the account armed with a police report," he said.
Nirmala explained, if the community actively informs indications of fraud, the Customs and Excise staff will immediately take action. This is evidenced by 6,958 confirmations of fraud received during this year with a value of saving public material losses of Rp. 12.6 billion.
"We continue to encourage the public to be careful in transacting and making further confirmation to Bravo Customs if they find or experience indications of fraud," he said.
"We will also always socialize this fraud alert to the public, either through Customs-owned information channels, or with the help of media crews," Nirwala concluded.
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