Bank DKI Wins Infobank Banking Service Excellence Award 2022

Photo: Doc. Bank DKI

JAKARTA - Bank DKI has succeeded in getting appreciation by placing itself as a Regional Development Bank that is committed to providing the best service to customers.

This is evidenced by the Infobank Banking Service Excellence 2022 award for the Overall Walk In Channel category at the 19th Infobank Banking Service Excellence Award 2022 which was received directly by the Director of Technology and Operations of Bank DKI, Amirul Wicaksono.

Amirul Wicaksono expressed his gratitude for the appreciation in building and maintaining the trust that has been given by all customers, shareholders, and stakeholders for the products and services of Bank DKI.

“The challenges of the banking industry will certainly be more challenging, therefore, Bank DKI must continuously improve the capacity and capability of the organization so that it can meet the aspirations of the Shareholders. To that end, Bank DKI has started a series of 5.0 transformation activities covering 4 aspects, namely 1) Organization, HR and Culture, 2) Business and Provincial Government Support, 3) Technology and Operation, and 4) GRC (Governance, Risk & Compliance). ," he explained in a written statement, Friday, July 1.

"The implementation of transformation 5.0 includes digital transformation which is a necessity to respond to changes in consumer behavior in the digital era," he added.

Regarding digital transformation, coinciding with Bank DKI's 61st Birthday on April 11, 2022, Bank DKI also presents a New Flagship Branch at the Bank DKI Service Office at City Hall of DKI Jakarta Provincial Government by carrying out a modern, comfort & friendly concept to improve service quality. to customers.

The New Flagship Branch is equipped with a Cash Recycle Machine (CRM) to make it easier for customers to withdraw or deposit money as well as a Mobile Cash ATM where Bank DKI JakOne Mobile users can make cash withdrawal transactions without a card.

As is known, the 19th Infobank Banking Service Excellence Award 2021 was held as a form of appreciation for banks that have consistently succeeded in transforming and innovating business models related to services in the digitalization era. The award was given for the results of the quality of direct and indirect services in 2021 which had been independently reviewed by the Research Bureau (BiRI), together with Marketing Research Indonesia (MRI).

Bank DKI also invites the public to use JakOne Pay as an application for young millennials and Gen Z that can be used to carry out various daily transactions. This application supports transactions to scan to pay QRIS, as well as other server-based electronic money activities.

People who want to use JakOne Pay do not need to be Bank DKI customers, just download the application on the Google Play Store for Android-based smartphones and the App Store for IOS-based smartphones. For more information, you can directly visit the official JakOne Pay website at www.jakonepay.com.

The 495th anniversary of DKI Jakarta is also a momentum for Bank DKI's digital transformation. As is known, Bank DKI is increasingly adaptive to meet the needs of customers who demand ease of service through digital service transformation.

Through the JakOne Mobile application, Bank DKI presents digital banking solutions for user customers to create a more personal, mobile and reliable transaction experience ranging from paying various bills and online shopping, Scan by QRIS transactions, top up electronic money, giving charity/donating to others to secure emergency funds through opening deposits anywhere and anytime.

"We hope that all variants of digital products and services from Bank DKI can make it easier for customers and the public to make financial transactions easily, quickly and of course safely," concluded Amirul.