JAKARTA - Since April 21, 2020, PT Perusahaan Listrik Negara (Persero) or PLN has launched a transformation program. One of the agendas is digitalization, to improve company performance.
As a result, the process made PLN succeed in increasing the efficiency of business processes up to IDR 10.85 trillion. By government directives, PLN continues to transform in all lines so that the company becomes more competitive and efficient. Digitalization as part of PLN's transformation can now be felt the benefits, both in terms of business efficiency or to facilitate customer service", said PLN President Director, Darmawan Prasodjo, in an official statement, Thursday, June 2.
Darmawan said that the PLN transformation was motivated by current needs, including changes in electricity conditions in Indonesia from a previous deficit to a surplus. The COVID-19 pandemic situation also presents challenges that are actually used as momentum to accelerate the PLN transformation process.
Darmawan explained, that several digitization programs have been beneficial for internal business efficiency. First, Digital Procurement makes the procurement process digitized end to end so that the process becomes more transparent, simple, and efficient.
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This digital procurement is said to have succeeded in saving operational costs of up to IDR 1.61 trillion.
Second, Digital Power Plant for lean and cost-efficient processes. At least, Digitization of Power Plants has provided savings of up to IDR 100.2 billion. Third, the rolling out of Digitally Enable Distribution Excellences allows the maintenance process to be carried out efficiently and decision making faster. This program has provided savings of up to IDR 235.6 billion.
Fourth, is the Dispatch Optimization program which makes the regulation of the electrical system reliable, quality, and economical. The digitization of the electricity system has saved up to IDR 8.91 trillion.
Meanwhile, continued Darmawan, the digitization program for the convenience of customer service is also realized through the presence of the latest generation of the PLN Mobile application. "SuperApps are expected to be the basis for interaction with customers to improve customer experience", he said.
Regarding the acceleration of complaint settlement, PLN launched Outage Management – Notification. This program is a synergistic and continuous process in minimizing response and recovery time for resolving complaints to improve Customer Experience.
Finally, the Outage Management program - Yantek Optimization is also presented. This program is a technical service optimization step that aims to improve customer experience.
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