YOGYAKARTA Withdraw money failed at an ATM but truncated balances often occur in finance. This can be caused by various factors, one of which is the technical error in the ATM machine. When a customer encounters these obstacles, tap needs to panic because the solution is easy.
When making a withdrawal at the Independent Cash Pavilion (ATM) but the money did not come out and the balance was cut, the easiest way was to report the incident to the bank.
Reports of cash withdrawals at ATMs that failed but truncated balances can be done offline, namely by visiting the bank office concerned. However, for some banks reporting can be done online either through an application or through a call center.
Before reporting, customers can prepare some supporting evidence so that the money exchange process can be carried out faster, namely as follows.
Customers are advised to print mutations through an ATM machine. After the ATM card is released, immediately re-enter the card into the machine and then enter the mutation menu. After that, customers can print the mutation or it can be done with a photo using a cellphone.
In account mutations, transaction information is recorded in the account, including withdrawing money that is successful or failed.
After that, customers can record or take pictures of ATM machines. This information is needed to provide information to the bank so that investigations can be carried out quickly. Try to shoot the ATM machine done clearly and not blur.
Customers are also advised to record the date, time, and location of the withdrawal of the ATM. Time recording is getting better detailed. If it's difficult, customers can record the hours and estimated minutes. As for the location of the ATM, the location where the engine is located.
To report the failed withdrawal of money but the ATM balance was cut off, customers must include an ID card and savings book. Reports must be made by the account owner directly.
After all the requirements are met, customers can contact banks by visiting the head office or branch where customers create accounts, or it can also be done online. All banks provide call center contacts that can be the door to reporting. Several banks can also report this incident through available applications.
Customers are advised to find out what caused the withdrawal of money at ATMs to fail but the balance is reduced. Some of the causes are as follows.
Damage to ATM machines can be one of the causes of money not coming out but the balance is still cut off. Damage is not only on hardware components but can be due to software experiencing trouble. In some ATMs, software installed on ATM machines is sometimes slow so customers need to wait a while to determine whether the money withdrawn really doesn't come out.
Problems can also occur because the bank system is down or in maintenance. If this happens, transaction failure is very likely. No need to worry because customers can report it to the bank.
This problem is also very likely. When a customer makes a transaction, an electric connection can occur so that transactions can fail.
In addition to information about withdrawing failed money at ATMs but truncated balances, visit VOI.ID to get other interesting information.
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