JAKARTA - During the Eid homecoming period in 2022 this time there was a high increase in the number of passengers using train services (KA).
It is recorded that for the departure schedule from April 22 to May 1, 2022, there are around 320 thousand tickets that have been sold with the favorite departure date from April 27 to May 1.
The high volume during the homecoming period also has an impact on the increase in the amount of data left behind that is secured by officers.
As a form of service, PT Kereta Api Indonesia (Persero) Regional Operations 1 Jakarta optimizes the Lost and Found service function to manage leftover passenger goods that have been secured by officers.
Head of Public Relations of PT KAI Daop 1 Jakarta Eva Chairunisa explained that during the Lebaran transportation period on April 22, up to now there were 35 items left behind by officers who had been entered into the Lost and Found system database. Of these, 16 of them have returned to their owners.
The items left behind are often found in the form of valuable items such as laptops, cellphones, jewelry, suitcases/bags, watches and wallets.
All luggage is the responsibility of the passenger, but to provide maximum service, security officers will always try to help secure any left behind that is still on the train or station.
"For customers who feel they have lost or left their goods on the train or in the station environment, they can report it to officers, including the conductor who is on duty on the train, or the security officer of the Special Railway Police (Polsuska) at the station or via Contact KAI 121 Center," said Eva, Thursday, April 28.
Station security officers always carry out regular checks in the waiting room areas and on the train, especially when the train arrives at the final destination station, the officer will check every series to ensure that no passenger's luggage is left behind.
If there is a report from the customer regarding the luggage being left behind, the KAI officer will coordinate and search, if it can be found on the spot then it will be immediately handed back to the reporter.
If the goods cannot be found, a confirmation will be made by telephone to the complainant regarding the progress of the handling, if found, the customer must show an identity card for the delivery process and the goods ownership verification process.
In the event that goods are found on the train or in the station environment, KAI will immediately announce the discovery of the goods through loudspeakers. If no party picks up the goods, the goods will be stored at the station's security post and will be entered in the Lost and Found database owned by KAI.
This aims to make it easier to track lost goods in accordance with the characteristics and specifications of goods that have been reported by customers and prospective railway customers.
This database can be accessed by all KAI working areas, so that the reporter who feels he has lost his item can report the item at all stations.
Daop 1 Jakarta urges train customers to always pay attention to their luggage when traveling, both within the station and during the train journey. As an anticipation, passengers should also not carry excess luggage.
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