JAKARTA - The DKI Jakarta Population and Civil Registration Service (Disdukcapil) conducted random inspections (sidak) in a number of sub-districts to monitor population administration services.
This inspection was carried out on Thursday, April 21, 2022, after the DKI Provincial Government announced that a number of population administration services could be completed in just 15 minutes.
During the inspection, the DKI Disdukcapil visited the service counters for Jati Kelurahan, Cipinang Village, Rawamangun Village, and Kayu Putih Village, which are located in East Jakarta.
As a result, the Head of DKI Disdukcapil Budi Awaludin admitted that there were still kelurahan that had not been able to serve population administration within 15 minutes. They, said Budi, need service adjustments.
"Of course, this fast service program needs adjustments in the field, especially regarding the system, network and completeness of the required documents from the community. But other than that, this should not be an excuse," said Budi in a statement received by VOI, Friday, April 22.
In general, during yesterday's inspection, Disdukcapil did not find any significant obstacles to population administration services. However, it turns out that there are still services that are not carried out in the integrated service room so that people do not get services at the proper counters.
"This will immediately be coordinated with the DPMPTSP (Investment Service and One Stop Integrated Services) for immediate adjustments," said Budi.
Previously, Budi claimed that population administration services for DKI residents were currently getting faster. In fact, this service can only take as fast as 15 minutes.
"Dukcapil DKI Jakarta continues to make continuous improvements so that it is able to accelerate services starting from 15 minutes, 30 minutes, and 60 minutes," said Budi.
However, Budi admits that there is one service that takes longer, namely the service for utilizing population data access which takes 480 minutes.
12 population administration services that can be done within 15 minutes:1. Recording of resident biodata for less than 12 years; 2. Issuance of Family Cards (KK);3. Issuance of electronic Identity Card (Electronic Identity Card);4. Issuance of Child Identity Card (KIA);5. The legalization of resident documents has not been TTE;6. Issuance of Proof of Non-Permanent Population Data Collection (STBP2NP);7. Issuance of Birth Certificate Quotations; 8. Issuance of Quotation of Death Certificates;9. Issuance of Birth-Death Certificate; 10. Re-issuance of lost/damaged quotations for which there is evidence of a letter of validity; 11. Issuance of Residential Certificate (SKTT);12. Recording of important events for Indonesian citizens and foreigners abroad.13 population administration services that can be done within 30 minutes:
1. Recording and issuance of electronic ID cards; 2. Issuance of Marriage Certificates; 3. Issuance of Divorce Certificates;4. Marriage Agreement Reporting;5. Reporting Changes/Revocation of Marriage Agreements;6. Registration of Child Adoption;7. Registration of Child Recognition; 8. Registration of Child Legalization;9. Name change; 10. Correction of the Civil Registration Deed; 11. Amendment of Civil Registration Deed; 12. Cancellation of Resident Registration Documents and Civil Registration through the court;13. Change of citizenship status.
8 Population administration services that can be done within 60 minutes:1. Recording of resident biodata for more than 12 years; 2. Issuance of Marriage Cancellation Certificate; 3. Issuance of Certificate of Cancellation of Divorce; 4. Confirmation services for population registration and civil registration documents;5. Utilization of population data and information in the form of aggregated data;6. Integrated services with health facilities, cemeteries, houses of worship, Office of Religious Affairs, as well as domestic and international relocation services; Cancellation of population registration documents and civil registration without going through a court/contrarius actus; 8. Re-issuance of a civil registration deed due to the control of one of the disputing parties.
1 population administration service within 480 minutes:1. Utilization of access to population data that has been approved by the Directorate General of Dukcapil, Ministry of Home Affairs.
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