Anticipating Customer Needs During Eid Holidays, CIMB Niaga Prepares 30 Digital Lounges

JAKARTA - PT Bank CIMB Niaga Tbk deployed 30 digital lounge digital banking services during the Eid holiday period from April 29 to May 6, 2022. These services are spread in shopping centers and residential areas in various cities in Indonesia.

"The digital lounge service will continue to operate during the Eid al-Fitr holiday," said CIMB Niaga Chief of Network and Digital Banking Budiman Tanjung in a written statement quoted by Antara, Saturday, April 30. Digital banking services in the digital lounge offer self-service banking for account openings and services. other digital banking such as branchless banking registration.

As for the Eid al-Fitr holiday on April 29, 2022 and the period 2-6 May 2022, Budiman said all operational activities of CIMB Niaga's branch offices were not operating. Likewise, the BI-RTGS, BI-SSSS, and BI-ETP payment systems will be closed during this period.

CIMB Niaga encourages customers to take advantage of digital banking services to stay smooth and productive in meeting the needs of financial transactions during this year's Lebaran holiday season.

"For customers who need cash or want to make cash deposits, we also ensure their availability and readiness at the ATM machine network and CIMB Niaga Cash Withdrawal (TST) machines spread across various public places, including rest areas for customers who are on their way and crossing the toll road,” he said. In addition, the Weekend Banking service can also be obtained by customers on Saturday, April 30 and May 7. CIMB Niaga operates eight Weekend Banking services located inside and outside shopping centers. Furthermore, on May 1 and May 8, 2022, a total of two Weekend Banking services at the mall will also continue to operate.

"Meanwhile, transfer operations through the Bank Indonesia Fast Payment (BI-FAST) service will continue to be carried out according to the applicable schedule, which is operating 24 hours 7 days. Customers can access BI-FAST services via OCTO Clicks, BizChannel@CIMB, BizChannel@CIMB Mobile, and Gateway@CIMB (Direct) or use real-time online transfers for other channels," said Budiman.