Bank Mandiri Enters Forbes' List Of The World's Best Banks

JAKARTA - PT Bank Mandiri Tbk is again included in the list of World's Best Bank 2022 released by international economic media Forbes. Quoted from the Forbes page, Monday, April 18, Bank Mandiri is in the top three for the Indonesian category.

Meanwhile, the analysis conducted by Forbes on 45,000 customers from 27 countries generally underlines the assessment points, such as customer trust, costs, digital services and financial-related advice.

Bank Mandiri Director of Institutional Relations Rohan Hafas appreciates the assessment given by Forbes, this is certainly an acknowledgment of the performance improvement, service optimization and digital transformation of Bank Mandiri in providing the best service for customers and the community.

"The inclusion of Bank Mandiri as one of the best banks in the World's Best Bank 2022 is certainly our motivation in improving services to become the main financial partner of choice for customers," said Rohan, Tuesday, April 19.

Moreover, in the category of banks in Indonesia, Bank Mandiri is also the top state-owned bank (BUMN) in the country.

This achievement is also the spirit of Bank Mandiri as an agent of development to continue to increase its contribution to Indonesia and encourage economic growth momentum.

Not for the first time, in 2018 Bank Mandiri has also been included in the ranking of the 11th best workplaces in the world according to Forbes: World's Best Employers 2018 and outperformed 1,989 other well-known companies worldwide.

Rohan added that the recognition and appreciation from the international community for the performance of Bank Mandiri is also proof of the seriousness of the BUMN company to always realize its long-term vision as a service provider that has the best performance.

"This Forbes ranking shows that Bank Mandiri has strong competitiveness with other top global companies. This recognition is also a trigger for Bank Mandiri to continue to strengthen its role as a development agent," he added.

At the same time, Bank Mandiri is increasingly serious about digital transformation. Through the Super App Livin' by Mandiri, the company has embedded reliable features to meet customer needs, ranging from e-wallet linkage, cardless cash withdrawals, payments via QRIS, interbank transfers via BI Fast, online account opening, top-up e-mail balances. money, peek balance and other excellent features.

Rohan continued, Livin' by Mandiri will be equipped with other financial transaction services, including other non-financial services such as investing that are increasingly integrated into the digital ecosystem.

"Through this series of updates, Livin' by Mandiri has been able to digitize almost all customer transaction services. As of the first quarter of 2022, more than 96% of Bank Mandiri's banking transactions can be done digitally without having to go to a branch," he said.

As for wholesale customers, Bank Mandiri has introduced the Kopra by Mandiri Digital Platform which integrates all financial transaction needs. Through three variants of solutions, namely Kopra Host to Host, Kopra Portal and Kopra Partnership, wholesale customers of Bank Mandiri can enjoy various conveniences that are consolidated in one reliable platform.

Thanks to this commitment, Bank Mandiri's performance has also improved. This is reflected in the total loan disbursement of Bank Mandiri as of February 2022 which reached IDR 830.97 trillion on a bank only basis. This number experienced a growth of 10.33 percent compared to the period last year.

In line with that, Bank Mandiri's third party funds (DPK) growth has reached 10.34 percent year on year (yoy) to Rp 1.003.8 trillion (bank only) at the end of February 2022.

To support expansion needs, from the credit side, Bank Mandiri will sharpen its business with the role of technology up front through the integration of the corporate (wholesale) and retail business ecosystems. The company wants to maximize the potential of the value chain in the existing wholesale customer ecosystem.

"In addition, we will also optimize business potential and leading sectors in the region prudently to targeted customers and in accordance with the company's risk appetite. The objectives are, among other things, economic growth can run optimally while still producing maintained credit quality. Along with the acceleration of economic recovery, We are optimistic that the performance growth rate in 2022 can continue to improve," said Rohan.