How To Overcome HP Screens Can't Be Touched And Turned Off: Here Are The Steps

Cara mengatasi layar hp tidak bisa ditolekan dan dimatikan (Cambar Freepik)

YOGYAKARTA - Smartphones are very important devices in everyday life. However, there are times when users experience quite difficult problems, one of which is when the HP screen cannot be touched and cannot be turned off.

This condition certainly makes users confused, especially if the cellphone is used for important purposes. Therefore, it is important to know how to handle the cellphone screen cannot be touched and turned off so that problems can be resolved immediately without having to take it directly to the service center.

Causes Of HP Screen Cannot Be Touched And Turned Off

Before discussing the solution, it is important to know some of the common causes of the HP screen that do not respond to touch and cannot be turned off:

1. System Bug or Crash OS

A problematic or crashes operating system can cause the screen to become non-responsive.

2. Touch Screen Damage (Touchscreen)

If a cellphone has fallen or been hit by water, there is likely to be physical damage to the touch screen.

3. Overheating

HP temperatures that are too hot can affect screen performance so they do not respond to touch.

4. Problemful Apps

An application that crashes or is incompatible can cause the HP system to become a hang, so the screen does not respond.

5. Full RAM Memory

If RAM is too full, the system can slow down or not respond, including on the touch screen.

Here are some effective steps that can be done as a way to overcome the cellphone screen that cannot be touched and turned off:

The first step you can do is force your cellphone to restart. This method varies depending on the brand and model of your cellphone, but generally it can be done by pressing the Power + Volume Down button simultaneously for 1015 seconds until the cellphone turns off and restarts. This method is effective if the cause is a mild bug or a hang system.

If the button cannot be used to turn off the cellphone, and the screen remains non-responsive, let the HP battery run out on its own. After the cellphone dies out of power, charge it for a while and then try to turn it on again to see if the screen is back to normal.

If you need to access your cellphone but the screen cannot be touched, you can use an OTG cable and connect it with a USB mouse. In this way, you can control your HP screen using a mouse and backup data or uninstall a problematic application.

Safe mode allows you to run your cellphone only with the default application. This can help detect whether the problem is caused by a third-party application. To enter the safe mode, press and hold the power button until the restart option appears, then press and hold the "Restart" option until the "Safe Mode" option appears.

If all the methods above don't work, you can reset your factory via recovery mode. But keep in mind, this method will delete all data on your cellphone. Entering the recovery mode is usually done by pressing the Power + Volume Up button (combination can be different depending on the HP brand). Select the "Wipe data/factory reset" option, then confirm.

If after trying all the steps above the screen remain functional, there is most likely damage to the touchscreen component or motherboard. In cases like this, bringing a cellphone to an official service center is the best solution.

Experiencing a cellphone screen that cannot be touched and cannot be turned off is very annoying. However, knowing how to handle a cellphone screen cannot be touched and turned off, you can take appropriate steps to overcome it. Always make sure you backup data regularly to avoid losing important data when a damage occurs. If all attempts fail, don't hesitate to contact a professional technician or official service center.

In addition, also know How to Improve Damaged Cellphone LCD and Less Responsive

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