Sony Suspends Sales Of Xperia 1 VII In Japan Due To Serious Software Problems

Sony Xperia 1 VII reportedly had problems such as sudden death, rebooting randomly (PHOTO: X @DiningLemon)

JAKARTA - Sony faced major obstacles in launching its newest flagship, Xperia 1 VII. Although initially received a positive response in Japan, the Sakura State technology company has now officially suspended sales and shipments of Xperia 1 VII in their domestic market. This decision was taken after reports of serious operational disruptions to the device emerged.

Several Xperia 1 VII units reportedly had problems such as sudden death, random rebooting, even in some cases it could not be turned on at all. Through its official support page in Japan, Sony mentioned that the four specific models affected were SO51F, SOG15, A501SO, and XQ-FS44. This problem was considered serious enough to encourage Sony to temporarily stop the distribution and sale of devices until further investigation was carried out.

Part of the initial speculation attributes the issue to a software mismatch to Japan's specialized services such as Osaifu-Keitai (electronic wallets), although this has yet to be confirmed. Sony has provided guidance to users who are experiencing problems, namely by pressing and holding down power buttons and top volume buttons for 20 seconds as an emergency recovery measure.

In addition, Sony also released a software update with the build number 71.0A2.43, which is believed to help reduce the problem. However, until now there is no certainty whether this update can really address the root of the problem.

The good news is that until now similar problems have not been found in the Xperia 1 VII model which is sold in the global market. The device itself is not yet available in the United States, and given Sony's limited presence in the market, the possibility of launches there is also still doubtful.

However, this incident raises concerns whether the glitch is purely caused by software, or in fact indicating defects on the hardware side. Sony has not provided further information about whether they will make a massive recall or not.

Further developments are still awaited by users and industry observers, especially whether Sony is able to find long-term solutions to this problem or not.

As a flagship that should be Sony's mainstay in the midst of stiff competition in the premium smartphone market, this technical disruption is clearly a difficult blow to Xperia's 1 VII reputation in the domestic market.