Some Users Report Mail Freeze Apps On IOS 18.5

Some users reported that the Mail app on iOS 18.5 could not be opened properly. (photo: dock. apple)

JAKARTA - Some users report that the Mail app on iOS 18.5 cannot be opened properly. When opening the Mail app, the display becomes empty or the app freezes, so users cannot access their email.

The latest version of iOS 18 was released on May 12, 2025, but reports of the Mail application's freeze-freeness problem have started appearing on Apple's support community website since June 4. To date, there have been hundreds of similar reports from users of various types of iPhones, including the iPhone 13 Pro and 13 Pro Max.

A user with the name CPFC89 said, "Since I updated to iOS 18.5, the phone has always frozen every time I open the Mail. This is very annoying because I have to keep restarting my phone." Even his wife had the same problem.

Some users reported that the Mail app was working normally before June 4, which suggested that Apple might make changes to its Mail server on that date, causing this problem.

Affected users report some transient solutions that can be tried, although usually only temporary, such as:

Turn off then restart the device.

Deactivating VPN configurations if used.

Do a force restart on the iPhone by: Press the top volume button quickly, then the lower volume button, then hold the power button until the Apple logo appears.

Change Mail settings in the "Fetch" section to automatic, then turn off and revive the iPhone.

Reset network settings: Open Settings > General > Transfer or Reset > Reset > Reset Network Settings

Deleting and reinstalling the Mail app.

This problem is mainly experienced by users who use Gmail accounts in Apple's default Mail app, but also affects all types of emails. Users who use other email apps such as Outlook do not experience this problem.

Apple is expected to soon release an iOS 18.5.1 update to fix various bugs including this Mail app issue.