Why Can't You Buy Indosat Packages Even Though You Have Enough Credit? These 5 Things Can Be The Cause

Illustration of buying Indosat packages (Photo: Doc. Indosat)

YOGYAKARTA Some Indosat users may have complained about why they couldn't buy Indosat packages even though the credit was sufficient. This situation can irritate users because the finished internet data package can interfere with work.

Adapted from Indosat Ooredo's official website, the problem is that customers cannot buy Indosat packages even though credit can be caused by many things, ranging from bad networks to card numbers that have not been registered.

For more details, let's look at the full information below.

1. Bad network or connection

Bad networks or connections can thwart data package purchase transactions using credit methods.

You should know, as one of the largest providers in Indonesia, Indosat provides communication services such as SMS, telephone and internet data. One of the payment methods for buying internet packages is credit.

Indosat Credit owned by customers will be packaged into internet data packages according to the amount purchased.

However, internet data package purchase transactions using credit methods can fail if your Indosat card network is bad.

When buying data packages through the UMB code, messages will usually appear 'Sorry, Your MMI Code is invalid' or the like.

To solve this problem, you can move to a location that has a stronger Indosat network and try to make a buyback. You can also change the rules from 4G network to Automatically on the phone settings.

2. Still subscribing to other Indosat packages

If users still subscribe to other Indosat packages, this could hinder the purchase of new internet package data.

So that your transaction does not fail, you need to disable the old data package by sending UNREG to number 363.

3. Indosat number used within the grace period

The Indosat number which is within the grace period cannot be used to refill internet data packages.

The number in the grace period is a condition where the SIM card will be scorched if it is not refilled.

At this time, users cannot make outgoing calls, send close messages, buy data packages even though credit is still sufficient.

To solve these problems, you need to increase your active period by buying credit again.

4. There is a server disruption from the Indosat center

Data package purchase transactions at Indosat can also fail if there is a server disruption from the Indosat center. This can happen if there are too many users who want to activate the data package at the same time.

The solution, wait a while and try again after the server returns to normal. There can also be a visit to Indosat customer service to determine whether there is a disturbance in the contacts below:

5. The phone number has not been registered

The phone number has not been registered, it could be the cause of the failed Indosat data package transaction. Therefore, before buying a data package, make sure you register first by sending NIK data and KK number to the 444 service.

Indosat juga menyediakan situs web registrasi kartu prabayar baru dapat digunakan secara mudah. Untuk mengaktifkan kartu secara online, pengguna bisa mengakses laman https://myim3.indosatooredoo.com/registration/

That's information about why you can't buy Indosat packages even though the credit is sufficient. Get news updates of other options only on VOI.ID.