Pacu Digitalization Of Consumer Behavior, Telkom Returns To Hold A CX Summit 2022

Telkom presented CX Summit 2022 (photo: Wikipedia)

JAKARTA - PT Telekomunikasi Indonesia Tbk (Telkom) will again hold the 2022 CX Summit annual conference, on Wednesday, October 12, 2022.

Through this event, Telkom will convey a variety of information related to the latest dynamics around the trend of consumer experience or Customer Experience (CX), adoption of digital technology that has changed consumer behavior and expectations, to the use of cutting-edge technology that can be optimized by business actors in responding to challenges and anticipating opportunities in the future. future.

"The CX Summit that we hold every year is a form of affirmation and manifestation of Telkom's commitment to become the best partner for customers, and efforts to achieve that goal," said Telkom's Deputy Executive Vice President CX & Digitization, Widi Nugroho in a release received in Jakarta.

This year's CX Summit has the theme "Trive Your Business by Emerging Technologies for Better Customer Experience".

This theme is carried out to provide new insights, particularly regarding the development of cutting-edge technology that will affect customer experience, and is expected to become a strategic foundation for business people in understanding dynamics and business trends.

The interesting topics that will be raised at CX Summit 2022 include Next Business Megatrends, Understanding the Indonesian Future Market, Pursuing B2B CX Excellence, CX Excellence in Digital Connectivity Ecosystems, How Emerging Technologies Can Enhance Customer Experience, Trend in Customer Engagement, and CX Excellence in Digital Banking.

Meanwhile, Telkom's EVP Digital Business and Technology, Saiful Hidajat, said that customer experience-oriented is a necessity for business today, so that it can maintain its business sustainability.

Emerging technologys that continue to evolve enable companies to develop various business model innovations, particularly in providing the best customer experience for their customers.

"I also hope that the 2022 CX Summit can accelerate the digital ecosystem in Indonesian society, our partners will also be made easier in optimizing the digital technology we provide, and the Telkom Group is expected to continue to be a part of the progress of the nation's technology," concluded Saiful.