LEPAS Strengthen After-Sales Service, Prepare Consumer Ownership Journey for Customers

LEPAS at GIIAS 2026. (Photo: Afrizal/VOI)

JAKARTA - As the market for New Energy Vehicles (NEV) in the national automotive market develops, it certainly also makes many consumers increasingly pay attention to how a brand accompanies the purchase to after-sales service, especially a new brand.

Answering the above, the brand from China, LEPAS, builds a comprehensive consumer ownership journey. Not only presenting vehicles with innovative technology, LEPAS also strengthens customer experience through a value-added purchase process, LEPAS CARE after-sales service, and an ever-expanding dealer network to ensure customers get a consistent experience at every point of interaction.

Vice Country Director LEPAS Indonesia, Temmy Wiradjaja, said the company saw that in the era of New Energy Vehicles, customer decisions no longer stopped at the vehicle they chose. They also want to know how a brand will accompany them during the ownership period.

"Therefore, LEPAS is building a comprehensive consumer ownership journey, starting from the purchase process, after-sales service, to an ever-expanding dealer network so that customers always feel comfortable and confident. This is the implementation of the spirit of Drive Your Elegance, presenting a relevant and valuable experience for customers in every journey," he said, when met at ICE BSD, Thursday, July 30.

LEPAS CARE Accompanying Customers at Every Stage of Ownership

For LEPAS, the relationship with customers actually begins when the vehicle is handed over. For this reason, LEPAS presents LEPAS CARE, a post-sales service ecosystem designed to provide peace of mind, comfort, and confidence throughout the vehicle ownership period.

After the L8 PHEV, the price of Rp589 million is supported by LEPAS CARE which includes a vehicle warranty for 6 years or 150,000 km, battery, motor, and controller warranty for 8 years or 160,000 km, engine warranty for 10 years or 1,000,000 km for the first owner, Free Service for 4 years or 60,000 km, Pickup & Delivery Service for two years in certain areas, and Road Assistance up to 50 km for three years. Free Service includes free service fees and is valid for the first owner, subject to applicable terms and conditions.

Meanwhile, the LEPAS E4 EV, which comes with a special price of IDR 339 million during GIIAS 2026, has a vehicle warranty for 6 years or 150,000 km, battery, motor, and controller warranty for 8 years or 160,000 km, and Road Assistance service for three years. Through LEPAS CARE, LEPAS ensures that every customer can enjoy the experience of owning an electric vehicle or plug-in hybrid with more peace of mind, practicality, and worry-free.

Presenting a Shopping Experience that Provides Added Value

The customer journey with LEPAS begins from the moment they first interact with the brand. During the implementation of the 2026 GIIAS, LEPAS presents various sales programs designed to provide a more exciting buying experience while providing appreciation to customers who entrust their mobility choices to LEPAS.