Antisipasi Puncak Distribusi Lebaran, KTB Pastikan Layanan After Sales bagi Konsumen Tanpa Henti

Blessings of Ramadan Fuso. (Photo: KTB)

JAKARTA - PT Krama Yudha Tiga Berlian Motors (KTB), distributor Mitsubishi Fuso Truck and Bus Corporation (MFTBC) in Indonesia, announced its readiness for nonstop after-sales service through the 24-Hour Standby Workshop during the Ramadan period and Lebaran 2026 holidays.

This step is carried out to ensure that the operation of the consumer fleet continues to run optimally without obstacles, in line with the Zero Down Time concept carried out by Mitsubishi Fuso, considering that logistics activities tend to increase ahead of Eid al-Fitr and the Lebaran homecoming period this year.

Sales Marketing Director of PT KTB, Aji Jaya, said that the company understands that the pace of logistics business during Ramadan until the Lebaran holiday tends to increase. To achieve maximum profit, the fleet must be in top condition.

"Therefore, we have activated the 24-hour Standby Workshop for 7 days a week, including during the Lebaran holiday, so that consumer business operations do not stop. With the Zero Down Time concept, we ensure that consumer vehicles can continue to operate without any wasted waiting time, supported by reliable mechanics who are ready to standby 24 hours a day," said Aji, in an official statement received, Monday, March 2.

Mitsubishi Fuso also pays special attention to driver comfort, which is the spearhead of logistics. The 24-hour Standby Workshop has been equipped with qualified supporting facilities, such as a comfortable waiting room, bathroom, Mushola to a bedroom complete with rest facilities. This allows drivers to rest properly while their vehicles are handled, so that when they wake up, the truck fleet is ready to speed back to the destination in the best condition.

The 24-hour Standby Workshop facility also has a Mobile Workshop Service (MWS) that is available 24 hours 7 days to carry out repairs at the consumer's location. Consumers can consult directly with the after sales service team from KTB and professional dealer personnel regarding the service facilities that can be tailored to consumer needs. For time efficiency, fleet owners are advised to book the service first so that it can be scheduled properly through the MyFUSO application or by contacting the nearest 24-hour Standby Workshop.

In addition, to support the smooth running of Fuso's consumer business, it presents the 'Fuso Ramadan Blessing' campaign. With this campaign, consumers are entitled to special offers for service fees of 10 percent, spare parts of 20 percent, and free general checkup for 10 items per transaction of Rp500 thousand. This program applies to all Mitsubishi Fuso's flagship product lines, namely Canter and Fighter X.

Through the integration of this alert service and attractive promotions, Mitsubishi Fuso proves its dedication as a 'True Business Backbone' for the Indonesian people.