JAKARTA - PT Honda Prospect Motor (HPM) will hold the 20th Honda National Skill Contest 2026 again on January 22-23, 2026 at the PT HPM Training Center, Jakarta. This is carried out as part of the commitment to maintain customer satisfaction and provide the best experience for consumers.
In addition, this program is one of Honda's ongoing efforts to ensure that all dealer service lines have high and consistent competence standards throughout Indonesia.
Sales & Marketing and After Sales Director of PT Honda Prospect Motor, Yusak Billy, said that for the company, customer satisfaction is the main priority. Therefore, Honda continues to maintain and improve the quality of human resources that interact directly with consumers.
"Through the Honda National Skill Contest, we hone and measure the competence of dealer human resources so that Honda consumers get the best service standards that are consistent throughout Indonesia," he said, in an official statement received, Tuesday, January 27.
This annual contest is attended by sales consultants, service technicians, service advisors, parts staff, to customer care officers from all official Honda dealers. All participants are the best representatives who have gone through a multi-tier selection process in five Honda Main Dealer regions that oversee the entire network of official Honda dealers.
In the national final stage, as many as 87 finalists from 45 Honda dealers competed in various categories. This number consists of 17 sales people in the sub-category of Sales Consultant and Sales Instructor Dealer, as well as 44 service technicians which include General Repair Technicians, Pair Maintenance Technicians, and Service Advisors.
In addition, this competition was also attended by 8 Body & Paint technicians, 9 Spare Parts Staff, and 9 Customer Care, all of whom have a direct role in shaping Honda's customer service experience.
In the dealer category, participants are tested through written tests and practice simulations to measure product understanding and communication skills in serving consumers. Meanwhile, in the service category, technicians are tested through various real scenarios that reflect the daily service conditions at dealers, ranging from General Repair, Pair Maintenance, Service Advisor to Body & Paint.
In the Spare Parts category, participants are tested in mastering Honda spare parts comprehensively. Meanwhile, in the Customer Care category, participants simulate various customer service situations, ranging from providing product information to handling consumer complaints professionally.
Through the Honda National Skill Contest 2026, Honda continues to strengthen the system of continuous training and evaluation for all dealer human resources. This step is part of Honda's commitment to provide a reliable, comfortable, and trusted service experience, while maintaining the trust of Honda consumers in Indonesia.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
