Emergency Landing In Kualanamu, Hundreds Of Batik Air Passengers From Aceh Are Hungry

Hundreds of Batik Air passengers from Aceh are waiting for clarity on departure at Kualanamu International Airport, Deli Serdang, North Sumatra / Antara

MEDAN - Hundreds of passengers on a Batik Air airplane from Aceh who temporarily transited at Kualanamu International Airport, Deli Serdang, North Sumatra, were starving for almost 4 hours after their plane made an emergency landing.

"For almost 4 hours we were at the departure terminal, no food was given, including drinking water," said a passenger named Hayatullah Fajri to Antara, Sunday, August 29.

In accordance with the regulations, said Hayatullah Fajri, there is consumer protection, including cash compensation, so that passengers do not feel a loss.

According to him, all new passengers are given snacks when they enter the plane at the departure gate at around 15.30 WIB.

It is also said that rice is given to passengers when they enter the plane under the plane's stairs.

"We are very disappointed with this incident. This incident is very detrimental to us as passengers," he added.

Not only that, while in the terminal building, the explanation given by the officer was minimal.

Irfan also expressed the same thing. According to him, during conditions of hunger, passengers were forced to buy their own food and drinks while inside the terminal building in Kualanamu, North Sumatra.

This condition, he said, really makes passengers disappointed because they get services that they shouldn't.

"We hope that this issue will be brought to the attention of the government so that services like this will no longer be felt by other passengers," said Irfan.

Previously, Corporate Communication Strategic of Batik Air Danang Mandala Prihantoro in a written statement received by Antara, Sunday, August 29, said that his party was trying to minimize the impact so that other Batik Air flights would not be disrupted.

According to him, Batik Air has submitted information in accordance with the latest developments, and is preparing for delay management compensation services based on applicable regulations.

Danang said that Batik Air will also accommodate options in accordance with the requests of flight ID-6897 guests, including changes to the departure schedule (rescheduling), refunds from tickets (refunds).