JAKARTA - PT KAI Daop 6 Yogyakarta apologized to KA passengers whose journeys were canceled today because they were still affected by the evacuation and normalization of the KA line in East Bekasi, West Java.
"KAI Daop 6 expresses its deepest apologies and we have sent SMS/WA blast notifications about the cancellation of today's train travel," said PT KAI Daop 6 Yogyakarta Public Relations Manager Feni Novida Saragih as reported by ANTARA, Wednesday, April 29.
Meanwhile, for the KA from and to the region of Daop 6 Yogyakarta which was canceled today (data per 06.00) includes KA 267 Banyubiru relationship Solo Balapan - Semarang Tawang, KA 268 Banyubiru relationship Semarang Tawang - Solo Balapan, KA 152 Brantas relationship Pasarsenen - Blitar, KA 151 Brantas relationship Blitar - Pasarsenen.
Then the KA 251 Jayakarta relationship Pasarsenen - Surabaya Gubeng, KA 252B Jayakarta relationship Surabaya Gubeng - Pasarsenen, KA 245B Majapahit rasi Pasarsenn - Malang, KA 246B Majapahit relationship Malang - Pasarsenen, KA 103B Bogowonto relationship Pasarsenen - Lempuyangan 10. KA 104B Bogowonto relationship Lempuyangan - Pasarsenen.
KA 7007C Yogyakarta - Gambir Additional Train, Yogyakarta-Gambir relationship, KA 7008C Gambir - Yogyakarta Additional Train, Gambir-Yogyakarta relationship, KA 161 Bangunkarta Jombang - Pasarsenen relationship, KA 162 Bangunkarta Pasarsenen - Jombang relationship.
"Affected train passengers will receive services in accordance with the applicable procedures and rules, including a 100 percent refund of the 100 percent customs fee for trains whose journeys are canceled by KAI," he said.
According to him, KAI continues to make efforts to handle the scene so that the railway and train journey can immediately return to normal.
"To ensure the safety of train travel and passengers, KAI has engineered the pattern of operations, including through the cancellation of train travel due to high delays. KAI Daop 6 Yogyakarta expresses its deepest apologies," he said.
Feni said the refund or return of customs process could be carried out at the online station kiosk that allows it or through the Contact Center 121 via telephone 021-121, as well as through the Access by KAI application via the voip feature.
"The deadline for the process of cancellation and return of customs duties is up to seven days from the date and time stated on the ticket," he said.
He said that KAI Daop 6 remained committed to prioritizing safety, comfort, and excellent service for all railway service users, and actively coordinating operational recovery with related work units and operating areas.
"KAI Daop 6 Yogyakarta will continue to update information on handling and traveling KA in the Daop 6 region. The public can also access information about train travel through the KAI121 Contact Center and all KAI121 social media channels," he said.
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