JAKARTA - All Indonesian regular Hajj pilgrims this year are placed in the markaziyah area or main ring around the Prophet's Mosque, which is the closest location to the worship center in the city of Medina.
Head of the Accommodation Section of the Saudi Arabian PPIH, Zaenal Muttaqin, said the markaziyah area was a favorite area for pilgrims from various countries because of its strategic location, so that the availability of hotels in the area was very limited.
"All Indonesian regular Hajj pilgrims, around 203 thousand people, can all be accommodated in the markaziyah area," said Zaenal as reported by ANTARA, Saturday, April 25. He explained that although the capacity of hotels is limited and is coveted by many countries, Indonesia managed to obtain a full allocation in the region for all its pilgrims.
According to Zaenal, the character of the hotel in the markaziyah is quite varied, with room capacity ranging from two to more than four people. However, the placement prioritizes ease of access for worshipers to worship.
"The most important thing is that the pilgrims can pray at the Prophet's Mosque at any time without having to make any effort, just walk," he said.
Regarding the potential complaints of pilgrims regarding accommodation, Zaenal ensured that PPIH had prepared various complaint channels, ranging from crisis teams, rapid teams, to digital-based services such as WA Center and the Kawal Haji application.
He added that every report that comes in will be immediately followed up by officers in the Madinah working area (daker) together with sector teams in the field.
However, he admitted that not all problems could be solved immediately because it required coordination with service providers in Saudi Arabia, including hotel owners and local managers.
"If everything goes smoothly, the process of placing pilgrims from receiving the key to entering the room can be completed in 15 minutes. However, if there are obstacles, of course it takes a process," he said.
Zaenal also emphasized that officers routinely conduct daily monitoring by going around hotels to ensure that the accommodation, consumption, and health services for pilgrims run optimally.
He also asked the public and families of pilgrims in Indonesia to understand that every process of handling complaints has a varying completion time, depending on the type of problem faced.
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