JAKARTA - PT Garuda Indonesia (Persero) Tbk (GIAA) has provided an official clarification regarding the viral video regarding GA 712 flight from Jakarta to Sydney which experienced severe turbulence before landing at Kingsford Smith International Airport, Sydney, on Thursday, December 25, 2025.
Garuda Indonesia President Director, Glenny H. Kairupan, clarified the news circulating on social media regarding a cabin crew who suffered a serious injury in the form of a broken bone.
"It should be clear that there were no cabin crew who suffered broken bones," said Glenny in his statement, Friday, December 26, 2025.
Cabin Crew Condition Glenny explained that despite the severe shock, the two cabin crew members on duty only suffered minor injuries. Both were immediately rushed to a hospital in Sydney shortly after the plane landed for medical treatment.
"One cabin crew has been allowed to return home after the examination, while the other is still undergoing follow-up monitoring by the medical team," he added.
Chronology Based on Passenger's Postings
This incident came to light after the Threads account @fahargpjkt shared his experience as a passenger on the flight. He said that the turbulence occurred about 30 minutes before the plane touched down.
In his upload, he described the situation as chaotic during the process of disembarking passengers (deplane). Passengers were asked to stay in the cabin during the evacuation of the crew, but there were protests because the aircraft's air conditioner (AC) was turned off.
Pilot Ensure Safety Procedures
Responding to the situation, Garuda Indonesia management emphasized that the pilots had worked according to the applicable flight safety operational procedures (SOP). The shock caused by turbulence was overcome so that the plane could land safely in Sydney.
The airline also urges passengers to always comply with safety instructions, including wearing seat belts while seated to anticipate bad weather or sudden turbulence that cannot be detected.
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