JAKARTA - Director of PT Transjakarta Welfizon Yuza spoke up about the viral quarrel on the Transjakarta bus. In a video that went viral on social media, a mother-in-law cursed and insulted a younger woman for not wanting to give up and give her a seat.
He explained that one of the sources of misunderstanding that often occurs on the bus is related to the use of priority seats. Priority seats are intended for the elderly, pregnant women, people with disabilities, and parents who bring children or toddlers.
Meanwhile, seats outside the category are public areas that can be used by all customers. According to Welfizon, mutual understanding is still needed, especially when there are passengers who are in poor health.
"We invite all customers to jointly create a polite transportation culture. Customer input is very important for us to continue to improve the standard of Transjakarta services," said Welfizon in his statement, Monday, December 22.
Therefore, Transjakarta will strengthen the socialization regarding the function and the difference between priority seats and general seats to prevent the incident from being repeated.
"We will instruct officers in the field to be more proactive in socializing the priority seat rules and help mediate if there are problems between customers on the bus," he said.
Welfizon reminded the importance of ethical transportation and mutual respect between passengers. He assessed that the incident was a reminder that public spaces, including mass transportation, require a shared awareness to remain safe and comfortable for all service users.
"We apologize for the unpleasant experience our customers have had. Transjakarta is a shared asset, and we want every trip to be a safe and comfortable moment for all customers without exception," he said.
Transjakarta also reminds customers not to hesitate to report if they experience disruptions or feel uncomfortable during the trip. Complaints can be submitted directly to officers at the bus stop, through the 1500-102 call center, and the official Transjakarta social media channel.
A video circulated showing a mother scolding a passenger on a TransJakarta bus. From the video and narration on the Instagram account @hani.rajagukguk, the mother asked for the seat occupied by the woman.
However, the request was rejected on the grounds that he was not sitting in a priority seat. The young woman explained that she did not want to give up her seat because she was tired and had a headache.
The mothers were angry because the woman did not want to give in to the older person. Other passengers even asked the mother to sit in an empty seat. However, she refused and continued to harass and curse the woman.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
