JAKARTA - HPA's (26) family, a victim of alleged malpractice at Pondok Kopi Islamic Hospital, Duren Sawit, East Jakarta, is collecting medical evidence, a track record of treatment, and witness testimony to take this case to court.
The family has also filed a complaint with the Indonesian Doctors Association (IDI), the Ministry of Health, and the Consumer Protection Agency. In their demands, the family gave 4 points of prosecution for the alleged Malpractice case.
"The family demands an open medical and administrative explanation from Pondok Kopi Hospital," said the victim's attorney, Novi Delia Devi to VOI, Friday, August 8, 2025.
In addition, the victim's family also demanded an evaluation and medical audit of medical personnel handling patients.
"Compensation of the patient's physical and psychological losses and guarantee so that similar incidents do not happen to other patients in the future," he said.
Novi said this case re-opened old wounds related to poor supervision of medical practices in a number of hospitals in Indonesia, as well as the weakness of the patient protection system.
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"For this reason, we invite all parties from the community, legal institutions, professional organizations, to the government to oversee this process so that victims get justice, and this case becomes a momentum for serious reform in the world of Indonesian health," he said.
Responding to 4 points of demands from the family, the Public Relations of the Pondok Kopi Islamic Hospital through the Head of the General Section, Sulaiman Sultan, gave a response regarding viral information on the alleged malpractice of patients on behalf of Hera (HPA) at Pondok Kopi Hospital.
"We have communicated with the patient's attorney, even met directly and discussed," said Sulaiman Sultan to VOI.
Sultan said that during the meeting a joint commitment to peace was achieved.
"A family settlement commitment has been achieved for the inconvenience that occurred during the treatment period," he admitted.
Meanwhile, the victim's attorney, Novi Delia Devi, said that there had been no agreement from his party with the Pondok Kopi Hospital, even though a meeting had been held on Thursday afternoon, August 7, 2025.
"But we haven't had an agreement yet. Yes (the demands continue). They invited us to meet earlier (Thursday) at noon. They asked for it to be resolved by deliberation," Novi told VOI.
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