JAKARTA - A total of five priority customers are suspected of having suffered losses by Bank Sinarmas of the Anyar Market Branch Office, Bogor. The five savings holders of the Simas Diamond and Simas Gold Savings type, so far, do not know the clarity of their savings funds.
The attorney for the five customers, Ir. Fredy P. Sibarani, SH, MBA, CRA, CLA said that there were allegations that the confidential data of five of his clients was misused by Bank Sinarmas employees of the New Market Branch Office of Bogor, who served as a relationship manager who was officially appointed by Bank Sinarmas to serve and assist priority customers.
"The behavior of bank employees with the initials SPL or Uci appointed by Bank Sinarmas as a relationship manager serving priority customers, banks assigning SPL should not give up corporate responsibility, in this case Bank Sinarmas Bogor Branch Office," said Fredy in a statement Friday, July 25.
Fredy added that previously Branch Manager of Bank Sinarmas Bogor, Roy Deny Sianipar promised his five clients to meet with the head office and Relations Manager of SPL alias Uci to resolve this. But in fact until now it has become a empty promise' from Bank Sinarmas.
Fredy considers Bank Sinarmas to have harmed public trust in national banking and the Financial Services Authority (OJK) should act immediately.
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According to him, the trust given by a sincere customer to save money for his old age guarantees at Bank Sinarmas has now been injured and allegedly misused his funds by his own employees.
"In the midst of the competition for national banking services, both government-owned and private-owned banks, the choice of customers to choose Bank Sinarmas is not met with the profession of the Bank Sinarmas Bogor Branch Office. The demands of customers are quite simple and simple, namely a complete return and the calculation of the applicable bank interest and the action against bank employees which are clearly indicated to have committed a criminal act," said Fredy.
Furthermore, Fredy said the Supreme Court (MA) Decision Number 6424 K/PDT/2024 and Number 3245 K/PDT/2015 had provided a clear picture of how the highest court in Indonesia applied the principle of legal responsibility in the context of employment.
According to him, the two decisions reaffirm the fundamental principles in Indonesian civil law that the Company as the employer has legal responsibility for the actions of its employees or employees that cause harm to third parties.
Given that there is no clarity on this issue, Fredy hopes that the Board of Directors of Bank Sinarmas will immediately take over this case considering that Bank Sinarmas of the Anyar Bogor Market Branch Office has kept this case silent for 3 months.
As the attorney for the disadvantaged customers, Fredy has also sent a second subpoena to Bank Sinarmas President Director Frenky Tirtowijoyo so as not to silence cases of losses experienced by customers due to the actions of Bank Sinarmas employees of the Anyar Bogor Market Branch Office.
He has also registered a complaint with the OJK at Wisma Mulia Jalan Jenderal Gatot Subroto, Jakarta. Currently, the attorney is just waiting for the mediation schedule from the OJK.
"Is the loss of customer funds amounting to Rp8.2 billion too small by Bank Sinarmas so that this case is not handled seriously by Bank Sinarmas. We hope that Mr. President Prabowo Subianto, who is so concerned with the fate of the elderly groups, will help them. And I am sure that our people's representatives in the DPR will also pay attention to our case," said Fredy.
Meanwhile, Bank Sinarmas through the Head Office Legal Femmy, always throws this responsibility to the Branch Manager of Bank Sinarmas Bogor Roy Deni Sianipar. It is proven that the second subpoena sent by Fredy on July 15, 2025, addressed to the President Director of Bank Sinarmas, was still answered by Roy Deni Sianipar even though the second subpoena was sent to the president director for attention.
"This really underestimates the services of customers who helped raise Bank Sinarmas," he said.
Fredy explained that initially his clients, namely five priority customers named Oki Irawan, Betti, Maria, Tjhun Jan and Nurhayati, in fact the elderly (elderly) entrusted the SPL as a relationship manager to serve them. According to him, the confidentiality of the client's data, such as customer balances, investment products, deposits, and MSIG, is known to these bank officials.
Fredy said, one of the modes of SPL is to tell customers to get exchanged points of prizes, which turns out to be just a characterization'. "Utilizing the negligence of customers, which are generally elderly, there is a process of transferring funds that is not known to customers. Customers themselves never provide personal identification numbers or PINs," said Fredy.
Oki said that the five customers suspected of being victims of bank officials admitted that they were very disappointed with the security and supervision system at Bank Sinarmas of the Anyar Bogor Market Branch Office.
"Our demands are quite simple, we just want our funds that we have collected over the years, stolen by bank employees, to be fully returned. There is no intention of discrediting the bank," said one of the customers suspected of being the victim of this case, Oki Irawan (66).
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