Jokowi: Excellent Public Service Is Proof Of The Present State

President Joko Widodo (Photo: Indonesian Cabinet Secretariat)

JAKARTA - President Joko Widodo said that public service is the face of the country. According to him, the state is said to be present for the people when the public services provided run prime, fast, professional, and fair.

"Public service is the concrete face of the state's presence in the daily life of society. The state is said to be present if it is able to provide fast, professional, and fair public services", said Jokowi during the submission of the 2020 Ombudsman report which was broadcast at the Presidential Secretariat, Monday, 8 February.

For this reason, to create excellent public services, Jokowi reminded the importance of sustainable business and the transformation of systems and governance. In addition, it is also necessary to change the mindset and work culture of the bureaucrats.

"Realizing prime public services requires sustainable efforts, requires system transformation, requires governance, requires changing the mindset and work culture of our bureaucracy from a culture of being happy to be served to a culture of serving", said the former Governor of DKI Jakarta.

Furthermore, he also said, currently the government also has a big job to change the bureaucratic service model that was previously rigid and stuck in procedural matters into public services that emphasize speed, be innovative, and result-oriented.

"Once again, this is a big work for us together", he said.

So it requires cooperation from all parties including participation from elements of society and supervision from the Indonesian Ombudsman. This needs to be done so that public services in the country can be of higher quality.

"It needs supervision from the Ombudsman of the Republic of Indonesia in the form of input, in the form of criticism and support so that public services in our country will be of higher quality", he concluded.