Memorat Nomor 082125189898, Contact Center Bakamla Untuk Pengaduan Para Pengguna Laut

Photo via AntaraPhoto by Annie Spratt on Unsplash

JAKARTA - The Indonesian Maritime Security Agency (Bakamla) has opened a complaint service for marine users in Indonesia. This important number is written.

"Bakamla launched a 'contact center' service that received complaints from the public and all marine users," said Head of Bakamla RI Vice Admiral TNI Aan Kurnia in Jakarta, Thursday, December 29, quoted by Antara.

Vice Admiral TNI Aan Kurnia explained that the service can be accessed via telephone 150321, text messages, WhatsApp [phone], and electronic contact center @bakamla.go.id.

"For 24 hours in a week, always active," he said.

According to him, there are several situations at sea that need to be reported by the community and it is Bakamla's job to coordinate with relevant ministries/agencies.

This service is expected to provide solutions to public complaints, especially sea users.

"I want a direct report of the action," he said.

He explained that the service works from public reports. Furthermore, it is forwarded and linked to the relevant ministries/institutions or closest to the location of the reporter.

"It is important to coordinate and collaborate, because it is very saving on elements of ministries/agencies that have limited human resources or personnel," he said.

The Head of Bakamla RI inaugurated the complaint service room at the Bakamla Office Complex after the 17th Anniversary (HUT) ceremony of Bakamla RI.