BPS: Jemaah Satisfiability Index For 2022 Hajj Services

Returning from the Holy Land, a group of COVID-19 antigen swab tests at Hang Nadim Batam Airport, Riau Islands, Wednesday 27 July. (PHOTO ANTARA-Jessica)

Head of the Central Statistics Agency (BPS) Margo Yuwono said that the 2022 Hajj service was considered very satisfying. The assessment is based on the congregation's satisfaction index for Hajj services.

"In general, Indonesian pilgrims have received all services provided by the government very satisfying," he said at a press conference in Jakarta, Monday, December 19, quoted by Antara.

BPS reported that the congregation's satisfaction index for Hajj services in 1443 Hijri/2022 AD rose 4.54 points to 90.45 from 85.91 in 2019.

Margo said that the satisfaction index of Indonesian pilgrims tends to increase since 2010.

The Hajj satisfaction index includes a component of congregational satisfaction and the level of interest or hope of pilgrims in all types of Hajj services while in Saudi Arabia.

An assessment of the satisfaction index for Hajj pilgrims includes services for Hajj officers, worship, transportation, accommodation, catering, and health.

The Hajj satisfaction survey includes an assessment of the congregation's abilities, coaching services, information and communication services, guarantees and security, readiness, protection, access, ease of service, to attitude, hospitality, and concern for officers.

Based on the results of the BPS survey, an increase in the satisfaction index of Indonesian Hajj pilgrims occurred in all hajj service work areas in 2022.

When compared to 2019, according to BPS data, the 2022 Hajj pilgrim satisfaction index on the Medina Working Area service rose to 89.42 points from 86.44 points, the Mecca Working Area rose to 91.57 from 87.89, the Armuzna Working Area rose to 89.64 from 82.57, and the Airport Working Area rose to 91.28 from 87.94.

The index of satisfaction with transportation services in Arafah, Muzdalifah, and Mina (Armuzna) in 2022 rose to 91.54 points from 80.37 points in 2019, the satisfaction index for Armuzna's catering services in 2022 rose to 90.08 from 84.48 in 2019, and the tent service satisfaction index in Armuzna rose to 87.91 in 2022 from 76.92 in 2019.

The index of satisfaction with Hajj services outside the Armuzna phase in 2022 also increased when compared to 2019.

During that period, the index of satisfaction with inter-city bus services rose from 87.35 to 91.93 points, the index of satisfaction with officers' services rose from 87.06 to 90.32 points, the index of satisfaction with shalawat bus services rose from 88.05 to 90.76 points, and the index of satisfaction with worship services rose from 87.77 to 90.31 points.

In addition, the catering service satisfaction index rose from 87.72 to 91.72 points, the hotel service satisfaction index rose from 87.21 to 89.35 points, and the index for public services/others rose from 85.41 to 89.73 points.

"We express our appreciation to the government. The results of this survey can also provide lessons on how to prepare for Hajj next year because the condition of the congregation will return to normal," said Margo.

Nevertheless, Margo said, it should be observed that the implementation of Hajj services in 2022 is different from previous years.

Hajj pilgrims who must be served in 2022 are less than in previous years because the Government of Saudi Arabia is still implementing several restrictions to minimize the risk of COVID-19 transmission.

The Indonesian government in 2019 received a quota of departing up to 221,000 people to perform the hajj while in 2022 it can only dispatch 100,051 people for Hajj.

In addition, the pilgrims who depart in 2022 are limited to a maximum of 65 years according to the provisions of the Government of Saudi Arabia so that Indonesian Hajj pilgrims in 2022 around 75 percent of them are 41 to 60 years old.

"It is necessary to wisely interpret the results of the 2022 survey. Because the conditions in 2022 are different from 2019, both quota and physical condition of the congregation," he said.